Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Businesses must embrace innovative technologies to tackle the issues posed by remote teams, intricate market conditions, an overload of information, and escalating customer demands in order to thrive. Embee offers the expertise to foster a collaborative, empowered, and agile atmosphere that will position you to develop a future-ready enterprise. In today's world, mobile devices are everywhere, with each person typically owning around two devices, prompting organizations to implement BYOD (Bring Your Own Device) policies. The impact of collaboration technology is substantial, leading to significant enhancements in efficiency, productivity, and decision-making within companies. Embee specializes in crafting solutions to business challenges through collaboration tools such as SharePoint and Skype for Business. With an impressive growth rate of 25% CAGR over the past four years, Embee has achieved USD 100 million in revenue by FY20 and boasts a loyal customer base of over 1,000, built on long-lasting partnerships. In this competitive landscape, staying ahead requires not only embracing technology but also nurturing these relationships to ensure sustained success.
Description
Enhancing customer experience remains a crucial focus for businesses that prioritize their clientele. However, dismantling the barriers that exist in customer engagement continues to be an arduous task for many organizations. The rapid growth of social media has further exacerbated the divide between digital and traditional engagement methods. Companies are fast approaching a critical juncture where they must find solutions to unite these disparate channels. With over twenty years of expertise in customer experience management, Servion is uniquely positioned to assist businesses in developing their own forward-thinking customer engagement hubs. Rather than following the conventional industry trend of supplying ready-made platforms, Servion adopts a consulting-driven strategy that empowers enterprises to design their tailored customer engagement solutions. By utilizing its proprietary CX platforms in conjunction with strategic technology partnerships, Servion integrates a customized customer engagement hub that effectively encompasses people, processes, and technology. This holistic approach ensures that enterprises not only meet current demands but are also prepared for future challenges in customer engagement.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Embee
Founded
1987
Country
India
Website
embee.co.in/solutions/modern-workplace/
Vendor Details
Company Name
Servion Global Solutions
Country
India
Website
www.servion.com
Product Features
Collaboration
Brainstorming
No
Calendar Management
No
Chat / Messaging
No
Contact Management
No
Content Management
No
Document Management
No
Project Management
No
Real Time Editing
No
Task Management
No
Version Control
No
Video Conferencing
No
Product Features
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
No
Text Analysis
No
Trend Analysis
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No