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ease
features
design
support

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Description

Businesses must embrace innovative technologies to tackle the issues posed by remote teams, intricate market conditions, an overload of information, and escalating customer demands in order to thrive. Embee offers the expertise to foster a collaborative, empowered, and agile atmosphere that will position you to develop a future-ready enterprise. In today's world, mobile devices are everywhere, with each person typically owning around two devices, prompting organizations to implement BYOD (Bring Your Own Device) policies. The impact of collaboration technology is substantial, leading to significant enhancements in efficiency, productivity, and decision-making within companies. Embee specializes in crafting solutions to business challenges through collaboration tools such as SharePoint and Skype for Business. With an impressive growth rate of 25% CAGR over the past four years, Embee has achieved USD 100 million in revenue by FY20 and boasts a loyal customer base of over 1,000, built on long-lasting partnerships. In this competitive landscape, staying ahead requires not only embracing technology but also nurturing these relationships to ensure sustained success.

Description

Enhancing customer experience remains a crucial focus for businesses that prioritize their clientele. However, dismantling the barriers that exist in customer engagement continues to be an arduous task for many organizations. The rapid growth of social media has further exacerbated the divide between digital and traditional engagement methods. Companies are fast approaching a critical juncture where they must find solutions to unite these disparate channels. With over twenty years of expertise in customer experience management, Servion is uniquely positioned to assist businesses in developing their own forward-thinking customer engagement hubs. Rather than following the conventional industry trend of supplying ready-made platforms, Servion adopts a consulting-driven strategy that empowers enterprises to design their tailored customer engagement solutions. By utilizing its proprietary CX platforms in conjunction with strategic technology partnerships, Servion integrates a customized customer engagement hub that effectively encompasses people, processes, and technology. This holistic approach ensures that enterprises not only meet current demands but are also prepared for future challenges in customer engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Azure Yes 
Verint AI Blueprint No 

Integrations

Microsoft Azure No 
Verint AI Blueprint Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Embee

Founded

1987

Country

India

Website

embee.co.in/solutions/modern-workplace/

Vendor Details

Company Name

Servion Global Solutions

Country

India

Website

www.servion.com

Product Features

Collaboration

Brainstorming No 
Calendar Management No 
Chat / Messaging No 
Contact Management No 
Content Management No 
Document Management No 
Project Management No 
Real Time Editing No 
Task Management No 
Version Control No 
Video Conferencing No 

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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