Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Investigate the factors that contribute to Mira's software and hardware being the most economical, adaptable, and user-friendly option available in the market. Transitioning from traditional methods to a digital and accountable framework minimizes the possibility of human mistakes while enhancing teamwork across different functions. Engage with your frontline staff through immediate POV-video calls, which removes the necessity for costly travel and saves time. Empower your employees with the expertise needed to adhere to standard operating procedures, thus preventing issues and reducing the likelihood of accidents before they arise. Additionally, scrutinizing digital activity logs can uncover concealed patterns, boost compliance levels, and enhance transparency in operations. This comprehensive approach not only streamlines processes but also fosters a culture of safety and efficiency within the organization.
Description
At SightCall, we believe the more you see, the better you serve. See more, solve faster, serve better. SightCall enables you to deliver instant service through enriched video so you can guarantee remarkable customer experiences every time.
SightCall enables your agents and technicians to solve customer problems faster through remote, guided interaction. By sharing live video enriched with augmented content, you can ensure remarkable customer experiences every time.
Trust a platform built on a secure global network that works when and where you need it.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Brandmaven
Yes
Genesys Cloud CX
No
Microsoft 365
No
OpenJobs AI
Yes
SAP Store
No
Salesforce Agentforce Service
No
Integrations
Brandmaven
No
Genesys Cloud CX
Yes
Microsoft 365
Yes
OpenJobs AI
No
SAP Store
Yes
Salesforce Agentforce Service
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Contact SightCall for pricing details
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Mira
Founded
2016
Country
United States
Website
www.mirareality.com
Vendor Details
Company Name
SightCall
Founded
2008
Country
USA, France, Singapore, Germany, UK, Australia, Canada
Website
www.sightcall.com
Product Features
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
No
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
Yes
Field Service Management
Billing & Invoicing
No
Contact Database
No
Contract Management
No
Customer Database
No
Dispatch Management
No
Electronic Signature
Yes
Inventory Management
Yes
Mobile Access
Yes
Payment Collection in the Field
No
Quotes / Estimates
No
Routing
Yes
Scheduling
No
Service History Tracking
No
Time Clock
No
Work Order Management
Yes
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
Yes
Real-time Chat
Yes
Remote Control
No
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
No
Surveys & Feedback
Yes
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No