Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Offer customers multiple avenues to connect with the business, ensuring comprehensive accessibility. Solutions have been consolidated for user convenience. The app features high-level configurations where nearly all functions within the admin panel and agent console are driven by user roles, allowing administrators to maintain robust control. By integrating diverse interaction channels, the platform facilitates management of various customer queries—be it through chat, email, phone, or offline methods—all in a single location. Additionally, there is an advanced and customizable system for routing incoming requests, which guarantees the systematic allocation of queries to available agents. In today's fast-paced digital landscape, customers reign supreme with significant expectations. While many prefer online shopping for its convenience, they often seek prompt answers to their inquiries, highlighting the importance of effective communication and support in enhancing their shopping experience. Therefore, addressing these needs is crucial for businesses aiming to thrive in a competitive market.
Description
Nightbot serves as a cloud-based chatbot that automates interactions in live stream chats on platforms such as Twitch, YouTube, Trovo, and Noice, allowing streamers to dedicate more time to creating content. It features an intuitive dashboard that gives users valuable insights into chat engagement, popular commands, and additional metrics. Users can personalize a variety of settings to better suit their individual needs. The chatbot is equipped with spam filters that effectively eliminate unwanted messages and allows the creation of custom commands to provide tailored responses for frequent inquiries or promotional content. Moreover, Nightbot maintains fully searchable logs of chat activity, making it easy to review deleted messages or identify banned participants. Among its many features are the ability to request songs from YouTube, a system for conducting giveaways to randomly choose winners from the audience, and timers that automatically post messages at set intervals. Additionally, advanced options permit the identification of loyal viewers as regulars, which grants them additional permissions, while also supporting command variables that enable dynamic replies by processing user inputs and tapping into remote APIs for enhanced interactivity. This multifaceted tool not only enhances viewer engagement but also streamlines the moderation process for streamers.
API Access
Has API
No
API Access
Has API
Yes
Integrations
SoundCloud
No
Trovo
No
Twitch
No
YouTube
No
Pricing Details
$9 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Mioot
Founded
2003
Country
India
Website
www.mioot.com
Vendor Details
Company Name
Nightbot
Website
nightbot.tv/
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
Yes
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No