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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Engage in smooth conversations with external contacts using Mio, which connects communications across platforms like Slack, Microsoft Teams, and Cisco Webex Teams. Effortlessly interact with an unlimited number of clients, customers, and partners as you collaborate with them just like you would with your coworkers. You can reach your customers through the messaging application they prefer, all while using the one you are accustomed to. Maintain continuous communication when working together on various projects, allowing for a streamlined chat experience instead of scattering discussions across multiple platforms. Say farewell to concerns about shadow IT and managing excessive guest accounts, as you can easily authorize the Mio app and invite external contacts within minutes. Join as many universal channels as you wish, with the first three created at no cost. Users from Microsoft Teams, Slack, and Webex Teams can directly message each other from their chosen chat applications, ensuring seamless collaboration. Synchronize channels and spaces to ensure that you and your colleagues are consistently aligned on important matters. Mio synchronizes all essential features that your teams rely on daily while securely integrating with your existing messaging platforms, enhancing productivity across the board. With Mio, you can foster a more cohesive work environment that transcends the limitations of traditional communication barriers.

Description

Zickt serves as a comprehensive customer communication platform that seamlessly integrates web chat, email, and form submissions directly into your Slack workspace. This allows your team to respond promptly using the tools they are already familiar with, eliminating the need for dashboards or switching between tabs. Designed specifically for expanding support teams, Zickt consolidates all customer interactions into a single inbox, featuring intelligent routing, team assignments, and private notes for enhanced communication. Users benefit from an in-depth understanding of customer interactions, complete with full conversation histories, customizable fields, and relevant company information. Notable attributes include: - Unified multi-channel support encompassing web chat, email, and forms - Slack-native functionality enabling responses directly from Slack channels - Intelligent routing that assigns conversations to the appropriate team members automatically - Enhanced team collaboration through private notes, task assignments, and smooth handoffs - Comprehensive customer context that includes full interaction history, custom fields, and company profiles - Effortless setup process that takes only 15 minutes Zickt also provides transparent, conversation-based pricing with no unexpected charges, ensuring a straightforward financial commitment for businesses. This makes it an appealing choice for organizations looking to streamline their customer support operations efficiently.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
Microsoft Teams Yes 

Integrations

Slack Yes 
Microsoft Teams No 

Pricing Details

$99 per month
Free plan allows for up to 3 free channels
Free Trial No 
Free Version Yes 

Pricing Details

$29/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Mio

Founded

2015

Country

United States

Website

m.io

Vendor Details

Company Name

Zickt Ltd

Founded

2025

Country

United Kingdom

Website

zickt.com

Product Features

Collaboration

Brainstorming No 
Calendar Management No 
Chat / Messaging No 
Contact Management Yes 
Content Management Yes 
Document Management Yes 
Project Management Yes 
Real Time Editing No 
Task Management Yes 
Version Control No 
Video Conferencing No 

Customer Communications Management

Batch Communications No 
Chat / Messaging Yes 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Employee Communication Tools

Activity / News Feed No 
Audio / Video Conferencing No 
Blogs No 
Chat / Messaging Yes 
Employee Directory No 
Event Calendar No 
File Sharing No 
Knowledge Management No 
Newsletter Management No 
Surveys & Feedback No 

Internal Communications

App Integration Yes 
Blogs No 
Chat/Messaging Yes 
Email Management No 
Employee Directory No 
Event Calendar No 
Newsletter Management No 
Photo Gallery No 
Social Sharing No 
Survey Management No 
Telephony No 
Video Chat No 
Voice Chat No 

Team Communication

Activity / News Feed No 
Audio Calls No 
Calendar Management No 
Chat / Messaging Yes 
Discussion Threads No 
File Sharing Yes 
Mobile Access Yes 
Push Notifications No 
Search No 
Surveys & Feedback No 
Task Management Yes 
Video Conferencing No 

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

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