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Average Ratings 17 Ratings

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support

Description

Mindset Al's agent engages with users to pinpoint their specific needs and provides them with easily understandable content snippets. By delivering precise, tailored answers sourced from your extensive content library, Mindset Al ensures that users receive the most relevant information. When a user poses a question, the AI agent initiates a dialogue to clarify their intent, guaranteeing the delivery of the optimal response. Its advanced capabilities allow the AI to operate similarly to a human coach, adapting responses according to individual user preferences and requirements. Furthermore, Mindset continuously updates itself to maintain alignment with your knowledge database, allowing you to selectively grant access to specific sections of your resources. You can customize your agent to meet your exact specifications and enable it to utilize any language model you choose. Additionally, Mindset seamlessly integrates with all your workplace software, providing insights into how employees interact with your content. You can also monitor the agent's bias, evaluate its performance, and conduct large-scale tests before rolling it out to your team, ensuring a smooth and effective implementation. This comprehensive approach not only enhances user experience but also empowers organizations to maximize the utility of their content resources.

Description

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Teams Yes 
Slack Yes 
COZYROC SSIS+ Suite No 
CloudTalk No 
Complyance No 
Google Drive Yes 
HelpShelf No 
Helpware No 
JustCall No 
Mail360 No 
Microsoft SharePoint Yes 
Monitorpack Discovery No 
RingCentral RingEX No 
Sacumen Connector as a Service (CaaS) No 
VSG-365.ai No 
Zight No 
Zoho Assist No 
Zoho BugTracker No 
Zoho SalesIQ No 
eWaiverPro No 

Integrations

Microsoft Teams Yes 
Slack Yes 
COZYROC SSIS+ Suite Yes 
CloudTalk Yes 
Complyance Yes 
Google Drive No 
HelpShelf Yes 
Helpware Yes 
JustCall Yes 
Mail360 Yes 
Microsoft SharePoint No 
Monitorpack Discovery Yes 
RingCentral RingEX Yes 
Sacumen Connector as a Service (CaaS) Yes 
VSG-365.ai Yes 
Zight Yes 
Zoho Assist Yes 
Zoho BugTracker Yes 
Zoho SalesIQ Yes 
eWaiverPro Yes 

Pricing Details

$652.40 per month
Free Trial No 
Free Version No 

Pricing Details

$12.00 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Mindset AI

Founded

2020

Country

United Kingdom

Website

www.mindset.ai/

Vendor Details

Company Name

Zoho

Founded

1996

Country

India

Website

www.zoho.com/desk

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording No 
Call Scripting Yes 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics No 

Complaint Management

Case Management Yes 
Complaint Classification Yes 
Corrective Actions (CAPA) No 
Customer Complaint Tracking Yes 
Feedback Management Yes 
Forms Management No 
Issue Tracking Yes 
Quality Assurance Management Yes 
Routing No 
Self Service Portal Yes 
Social Media Monitoring Yes 
Survey Management Yes 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content No 

Customer Experience

Action Management Yes 
Analytics No 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation No 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management No 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing No 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management No 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management No 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management No 
Release & Deployment Management No 
Self Service Portal No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking No 

Team Communication

Activity / News Feed Yes 
Audio Calls No 
Calendar Management Yes 
Chat / Messaging Yes 
Discussion Threads Yes 
File Sharing Yes 
Mobile Access No 
Push Notifications Yes 
Search Yes 
Surveys & Feedback Yes 
Task Management Yes 
Video Conferencing No 

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