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Description

Mindsay automates customer interactions using conversational automation to make them more simple and efficient. We assist customer service teams in overcoming common challenges. This allows them to automate customer inquiries, eliminate time-consuming processes, optimize their human resources, and reduce costs. We help companies develop their customer service automation strategy. This allows for maximum automation of customer interactions while maintaining a low total cost of ownership.

Description

Enhance the speed and simplicity of addressing customer questions with our innovative AI chatbot solution. This tool can automate more than 60% of inquiries 24/7, significantly boosting your website's conversion rate by as much as 38%. The AI continuously evolves through independent learning for ongoing improvements, and it can be implemented in less than 14 days. Gain valuable insights into customer preferences with intelligent chat analytics, and enjoy seamless integration with your current CRMs, live chat systems, and APIs. Experience measurable and scalable growth in leads, conversions, and engagement with moin.ai tailored for Marketing & Sales. It effectively increases conversion rates and provides instant responses to product and service inquiries at any time. Additionally, it automatically qualifies more leads within the chat, inspires potential customers, and assists them in selecting the ideal product, ultimately transforming website visitors into loyal paying customers while optimizing the overall customer journey. With moin.ai for customer service, you can elevate customer satisfaction while streamlining and automating your support processes for enhanced efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amadeus Travel Platform
Apple iOS
Efficy
Facebook
Freshdesk
Sabre Red 360
Skype
Slack
SnapCall
Sunshine Conversations
Typeform
Vonage Communications APIs (Nexmo)
WeChat
WhatsApp
Zendesk
Zendesk Chat
Zendesk Sunshine
Zendesk Talk
iAdvize

Integrations

Amadeus Travel Platform
Apple iOS
Efficy
Facebook
Freshdesk
Sabre Red 360
Skype
Slack
SnapCall
Sunshine Conversations
Typeform
Vonage Communications APIs (Nexmo)
WeChat
WhatsApp
Zendesk
Zendesk Chat
Zendesk Sunshine
Zendesk Talk
iAdvize

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Mindsay

Founded

2016

Country

France

Website

www.mindsay.com

Vendor Details

Company Name

knowhere GmbH

Founded

2015

Country

Germany

Website

knowhere.to/

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

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