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Description
Mindsay automates customer interactions using conversational automation to make them more simple and efficient.
We assist customer service teams in overcoming common challenges. This allows them to automate customer inquiries, eliminate time-consuming processes, optimize their human resources, and reduce costs.
We help companies develop their customer service automation strategy. This allows for maximum automation of customer interactions while maintaining a low total cost of ownership.
Description
Our innovative products and solutions function seamlessly across multiple channels, encompassing voice and text communications, such as chat, video calls, and social media, to enhance both customer and employee support services. By prioritizing customer experience, we ensure that their feedback is acknowledged without delays or the hassle of navigating complicated menus. Our comprehensive analysis of all conversations allows us to gather crucial insights for optimizing sales strategies. The digital transformation and automation of routine tasks through self-service options in voice and text lead to significant cost savings from the outset. We stand out in the market due to our rapid solution deployment, ready-to-use products, and sophisticated toolsets that enable swift adjustments and ongoing development by either Spitch or our customers and partners. Our omnichannel virtual assistants are adept at managing both voice and text inquiries, effectively handling a wide range of tasks that include accurate intent recognition and fully automated processing of standard customer requests in natural language. This powerful technology not only simplifies interactions but also paves the way for continuous improvement in service delivery.
API Access
Has API
API Access
Has API
Integrations
Alexa
Amadeus Travel Platform
Android
Apple iOS
Facebook
Facebook Messenger
Freshdesk
Google Assistant
Locomote
Sabre Red 360
Integrations
Alexa
Amadeus Travel Platform
Android
Apple iOS
Facebook
Facebook Messenger
Freshdesk
Google Assistant
Locomote
Sabre Red 360
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Mindsay
Founded
2016
Country
France
Website
www.mindsay.com
Vendor Details
Company Name
Spitch
Country
United States
Website
spitch.ai/
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback