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Description

Minded AI represents a cutting-edge customer support solution that utilizes AI agents designed to emulate the problem-solving abilities of human representatives. These intelligent agents leverage customer data, reference help center materials, and perform necessary actions to address issues, boasting a resolution success rate of over 70% and achieving remarkable accuracy of 99.8% in real-world applications. Created by professionals with backgrounds at major tech companies like Alibaba and Google, Minded AI prioritizes precision and safety while scaling, featuring elements such as prompts for clarifying questions, prevention of irrelevant responses, and smooth handoffs to human agents when required. The platform is fortified with enterprise-level security measures, including built-in masking for Personally Identifiable Information (PII), ensuring that sensitive information remains secure within the client’s infrastructure, while also adhering to stringent SOC 2 and GDPR compliance standards. Success stories from clients illustrate Minded AI's significant impact, including a notable instance where a 75% resolution rate was achieved within just three months, showcasing its effectiveness in enhancing customer support operations. Moreover, the platform continues to evolve, integrating user feedback to refine its capabilities and further optimize the customer experience.

Description

OpenAdapt is a free desktop automation software that learns to streamline your desktop and online tasks by observing your actions. It captures your screen, keyboard, mouse movements, and, if desired, audio from your microphone, all stored locally on your device. The tool then processes this recorded information using various algorithms to create instructions and prompts suitable for AI language models. Before any data is uploaded, it is thoroughly cleansed of Personally Identifiable Information (PII) and Protected Health Information (PHI), and you will have the opportunity to review the sanitized data to ensure it is free of sensitive details. We prioritize your privacy by not storing or collecting any personal data, files, or recordings of your processes. OpenAdapt also integrates robust security protocols in its architecture to effectively protect API keys and payment details, providing users with peace of mind while using the software. This commitment to security and privacy ensures that you can automate your workflows without compromising your personal information.