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Description
Mindcat Assets serves as a comprehensive IT asset management solution tailored for organizations aiming to efficiently assign and monitor devices, equipment, software licenses, and employee information. IT departments can generate a detailed inventory, link each asset or license to a specific employee, gather acknowledgment signatures, and meticulously document assignment details, returns, warranty, purchase, and renewal data. To enhance user experience, employee self-service options facilitate requests and acknowledgments, while HR and IT departments can engage in offboarding processes to assess outstanding items and log asset returns. The platform features barcode and QR code identification, along with transfer capabilities, approval workflows, and reporting tools to keep track of inventory and imminent renewals. Additionally, it can integrate with identity and device-management systems to seamlessly import employee or device information. Hosting options are offered in the UAE or Saudi Arabia, as well as on a client’s own infrastructure, making it adaptable to various operational needs. Mindcat Assets aims to empower IT and HR teams in effectively managing company resources and software entitlements throughout the employee lifecycle. Its capabilities ensure a streamlined approach to asset management, fostering accountability and efficiency within organizations.
Description
Tech-Support Pro is a software solution designed for OEM equipment manufacturers that manages support cases and service histories. Support teams can easily access equipment information by searching serial numbers, checking specifications, warranty expiration dates, and reviewing previous support interactions. Team members have the ability to document each support engagement with detailed notes, status updates, warranty data, and the reason for the call, while also keeping a distinct technical service log for tasks like repairs, replacing parts, and updating firmware. The software features a knowledge base that connects common issues with their resolutions, tailored to specific machine models. Furthermore, it facilitates tracking escalations with due dates, follow-up tasks, and warranty cost evaluations based on the model. Users can take advantage of an Android app that allows for live phone-camera sharing to provide remote support, and it includes single sign-on for ease of access. Monthly billing is structured according to the number of support agents, with options for Enterprise plans tailored to accommodate larger teams, ensuring flexibility for various organizational needs. This comprehensive system ultimately enhances the efficiency and effectiveness of technical support teams in managing their workflows.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Active Directory
Yes
Google Workspace
Yes
Jamf Pro
Yes
Microsoft Intune
Yes
Integrations
Active Directory
No
Google Workspace
No
Jamf Pro
No
Microsoft Intune
No
Pricing Details
AED 5/user/month
Monthly pricing is per person with at least one asset or licence seat checked out: AED/SAR 5 for the first 100 people, then AED/SAR 3 for people 101–300, AED/SAR 2 for 301–1,000, and AED/SAR 1 above 1,000. Shared hosting has a AED/SAR 600 monthly minimum. One-time setup starts at AED/SAR 3,900 for up to 100 people; setup costs increase by band. Dedicated hosting is priced at twice the per-person rates; customer-cloud deployment is 0.75 times those rates, with a AED/SAR 1,999 monthly minimum for either option. Annual prepayment reduces recurring charges by 15%. Prices exclude applicable UAE and Saudi VAT; labels and printers are separate.
Free Trial
No
Free Version
No
Pricing Details
$99/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
United Arab Emirates
Website
mindcat.ai
Vendor Details
Company Name
KeplaCloud
Founded
2026
Country
United States
Website
keplacloud.com/tech-support-pro
Product Features
IT Asset Management
Asset Tracking
No
Audit Management
No
Compliance Management
No
Configuration Management
No
Contract/License Management
No
Cost Tracking
No
Depreciation Management
No
IT Service Management
No
Inventory Management
No
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Alternatives
Alternatives
No Alternatives
