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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

MindTouch is a robust knowledge management solution powered by AI, aimed at improving customer self-service, assisting agents, and enhancing the overall customer experience. This platform allows businesses to create, manage, and distribute personalized, consistent content through multiple channels, such as websites, support portals, and CRM applications. Noteworthy features encompass advanced search functionality, tailored content delivery, access control mechanisms, and seamless integration with platforms such as Salesforce and ServiceNow. In addition to supporting content in multiple languages, it provides analytics tools to refine the effectiveness of the knowledge base. By serving as a centralized information hub, MindTouch significantly lowers support costs, boosts customer satisfaction, and enhances operational efficiency, ultimately leading to a more streamlined service experience for users. Its ability to adapt to various organizational needs makes it an invaluable asset for businesses striving to provide exceptional customer service.

Description

ONTEC AI delivers a secure and dynamic AI ecosystem built for enterprises tackling large, complex, and sensitive data challenges. Our solutions combine a powerful AI platform, custom AI developments, expert consulting, and advanced data engineering to transform how businesses operate. With ONTEC AI, organizations can automate intricate workflows, elevate knowledge management, and achieve razor-sharp enterprise search – all while ensuring GDPR compliance and maintaining full data sovereignty. Purpose-built for industries where precision and security are non-negotiable – including banking, finance, insurance, publishing, media, and production – ONTEC AI redefines adaptability and control. Key features such as enterprise search, automated workflows, private GPT, and seamless integration with tools like Confluence and fileshares empower businesses to streamline operations and unlock their data’s full potential. ONTEC AI’s model-agnostic architecture eliminates vendor lock-in, offering the freedom to integrate multiple LLMs and adapt to evolving needs. With industry-leading accuracy, source traceability, and advanced hallucination suppression, ONTEC AI doesn’t just process data – it delivers actionable, trustworthy insights that drive innovation and give enterprises a competitive edge.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Confluence
Dropbox
Five9
Google Drive
Hugging Face
Indent
Microsoft Entra
Microsoft SharePoint
Nextcloud
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Experience Cloud
Salesforce Service Cloud
SearchUnify
ServiceNow
Zendesk
Zoho Directory

Integrations

Confluence
Dropbox
Five9
Google Drive
Hugging Face
Indent
Microsoft Entra
Microsoft SharePoint
Nextcloud
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Experience Cloud
Salesforce Service Cloud
SearchUnify
ServiceNow
Zendesk
Zoho Directory

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

MindTouch

Founded

2005

Country

United States

Website

www.mindtouch.com

Vendor Details

Company Name

ONTEC AI

Founded

2001

Country

Austria

Website

ontec.ai

Product Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Alternatives

Alternatives

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