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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Our AI diagnostics, driven by top-tier strategists, seamlessly integrate with your existing tools to uncover hidden frictions and create a continuously monitored plan until your key performance indicators are achieved. Mind Guard effectively filters out distractions to identify and eliminate the true obstacles that are draining your resources, finances, and competitive edge. Our team consists solely of experienced professionals from leading organizations like MIT, Google, and Slack who understand the challenges you are currently encountering. They not only steer our AI but also shape your strategic approach. Our unique AI conducts a thorough analysis of your operational data to identify the underlying problems hindering your team's performance. As you tackle immediate issues, unaddressed inefficiencies may be costing your organization an alarming 20-40% of its operational capacity. The longer these inefficiencies go unrecognized, the more costly they are to rectify. Our diagnostics offer the unfiltered insights needed for decisive action. Additionally, our recommendations are enhanced by the expertise of seasoned advisors who bring a wealth of knowledge to the table. This collaboration ensures that your organization is not only aware of the issues but also equipped with actionable strategies to overcome them effectively.

Description

Service-oriented companies often suffer from disorganized and inefficient issue diagnostics, leading to unnecessary technician visits, excessive returns of parts, and a significant occurrence of "no fault found." The PTC Service Knowledge and Diagnostics solution offers a sophisticated approach with connected interactive diagnostics that not only automates the identification of issues but also facilitates remote diagnostics for smart, connected products (SCP) through an advanced knowledge base system. Stay informed about the latest developments from PTC and discover the innovative releases and future vision of Service Knowledge and Diagnostics (SKD). By implementing PTC's solutions, the automotive sector has seen a notable increase in service call and dispatch avoidance, exceeding 20 percent. Moreover, resolution times have improved dramatically, with reductions ranging from 20 to 75 percent, while enabling the instant sharing of innovative solutions. Additionally, diagnostic steps per call have been decreased by 40 percent, leading to lower service and warranty costs and significantly enhancing equipment uptime. These advancements underscore the transformative impact of employing PTC's diagnostic tools in service delivery.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Asana Yes 
ClickUp Yes 
Confluence Yes 
Figma Yes 
GitHub Yes 
Google Calendar Yes 
Jira Yes 
Linear Yes 
Microsoft Teams Yes 
Notion Yes 
Slack Yes 
Trello Yes 
monday AI work platform Yes 

Integrations

Asana No 
ClickUp No 
Confluence No 
Figma No 
GitHub No 
Google Calendar No 
Jira No 
Linear No 
Microsoft Teams No 
Notion No 
Slack No 
Trello No 
monday AI work platform No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Mind Guard

Country

United States

Website

getmindguard.com

Vendor Details

Company Name

PTC

Founded

1984

Country

United States

Website

www.ptc.com/en/products/service-knowledge-diagnostics

Product Features

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Work Instructions

Branding & Style Sheets No 
Content Management System No 
Drag and Drop No 
Dynamic Tags No 
Employee Feedback No 
Guide Approval Workflows No 
Media Editor No 
Multi-Brand Publishing No 
Rich Text Editor No 
SSO (SAML) No 
Translations No 
User Management No 
Version Control No 

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