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Description
We are an intelligent HelpDesk. We will optimize your management processes, increase productivity of your team, and increase the efficiency in your support. Your customers will have more options by opening tickets from different devices. You have more control over how you configure your customers' SLA. The inventory management app can be used to monitor and control the entire equipment park of customers. You can increase the productivity of your technical support staff with intelligent and automated inventory management. Optimize your customer relationship and management! Receive alerts about key machine features via your dashboard. Automation, workflow and ticket triggers. Password Vault, satisfaction survey and ticket scheduling. Follow customer, service catalog, follow tickets, ticket conference, advanced dashboard.
Description
The uniquely branded Self Service Interface delivers a tailored experience for both your end users and their managers, allowing them to create new tickets, monitor existing ones, and access dashboards. You can establish pre-defined action notes that are conveniently available through a dropdown menu within any ongoing ticket in Revelation. Quick notes can be categorized and linked by end user, group, team, and other relevant criteria as needed. Thanks to Revelation’s Multi-Edit functionality, editing multiple tickets that share a similar action note is now simpler than ever. This Multi-Edit feature allows you to apply the same action note to various tickets, allocate billable time across several tickets, or even transfer tickets between different clients or projects. Additionally, Revelation’s Storyline feature provides a vibrant visual representation of your ticket's journey, from the moment it is logged until its resolution. The Storyline feature illustrates a chronological timeline of system notes, tracks the duration for which a ticket has remained open, and indicates the ticket's status through a color-coded system, enhancing your overall ticket management experience. With these tools at your disposal, managing workflow becomes more efficient and streamlined.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
AI-Q NVIDIA Blueprint
Yes
AWS Marketplace
Yes
Apify
Yes
Cake AI
Yes
ChatGPT Plus
Yes
ChatGPT Pro
Yes
Haystack
Yes
IBM watsonx.data
Yes
LLMWare.ai
Yes
Langflow
Yes
Integrations
AI-Q NVIDIA Blueprint
No
AWS Marketplace
No
Apify
No
Cake AI
No
ChatGPT Plus
No
ChatGPT Pro
No
Haystack
No
IBM watsonx.data
No
LLMWare.ai
No
Langflow
No
Pricing Details
$25 per month
(PROFESSIONAL)
US$25.00
/per user
(ENTERPRISE)
US$35.00
/per user
US$25.00
/per user
(ENTERPRISE)
US$35.00
/per user
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Milvus
Founded
2016
Country
Brazil
Website
milvus.com
Vendor Details
Company Name
YellowFish Software
Founded
2001
Country
United States
Website
www.revelationhelpdesk.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
No
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
