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Description
Enhance your understanding of customers with the innovative Microsoft Customer Experience Platform. Fragmented data can obstruct your ability to see a comprehensive picture of your clientele and hinder the establishment of enduring relationships. Discover how to obtain the insights necessary for success. By unlocking the potential of your customer data, you can craft personalized experiences that resonate. Utilize a platform that empowers you to manage your customer data effectively, allowing for more pertinent interactions and fostering deeper connections. Engage directly with your customers on your own terms while maintaining complete control over your data. Anticipate customer intentions to provide the most suitable content through the appropriate channels at precisely the right time. Ensure seamless customer experiences at every interaction by leveraging AI-driven journeys. Combine transactional, behavioral, and demographic information in real-time to develop a rich, 360-degree perspective of your customers, yielding actionable insights that drive your business forward. This comprehensive approach not only enhances customer satisfaction but also strengthens your brand’s loyalty.
Description
Customers consistently share their feedback, and with inQuba's user-friendly graphical interface, omni-channel survey creation and management enables them to provide insights at any point in their journey through their chosen channels. Each survey is tailored and contextualized, utilizing a comprehensive view of each customer to ensure relevance. This approach ensures that the right insights reach the appropriate individuals promptly. inQuba also facilitates the categorization of feedback into various channels for distinct audiences, allowing for the escalation of critical concerns based on predefined criteria, such as a low Net Promoter Score or negative sentiments identified in detailed feedback analysis. Teams can collaboratively address issues within established service level agreements while leveraging a built-in workflow, promoting effective resolution. The journeys of your customers reveal valuable insights, so by modeling their experiences with defined steps and service channels, you can effectively connect both structured and unstructured feedback to each phase of their journey, enhancing the overall understanding of customer experiences. Ultimately, this process empowers businesses to adapt and improve their services based on real-time insights.
API Access
Has API
No
API Access
Has API
No
Integrations
Azure Synapse Analytics
Yes
Microsoft Advertising
Yes
Microsoft Clarity
Yes
Microsoft Dynamics 365
Yes
Microsoft Dynamics 365 Marketing
Yes
Microsoft Purview
Yes
Integrations
Azure Synapse Analytics
No
Microsoft Advertising
No
Microsoft Clarity
No
Microsoft Dynamics 365
No
Microsoft Dynamics 365 Marketing
No
Microsoft Purview
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
www.microsoft.com/en-us/industry/customer-experience-platform
Vendor Details
Company Name
inQuba
Founded
2010
Country
South Africa
Website
www.inquba.com/products-cx/
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
