Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance your understanding of customers with the innovative Microsoft Customer Experience Platform. Fragmented data can obstruct your ability to see a comprehensive picture of your clientele and hinder the establishment of enduring relationships. Discover how to obtain the insights necessary for success. By unlocking the potential of your customer data, you can craft personalized experiences that resonate. Utilize a platform that empowers you to manage your customer data effectively, allowing for more pertinent interactions and fostering deeper connections. Engage directly with your customers on your own terms while maintaining complete control over your data. Anticipate customer intentions to provide the most suitable content through the appropriate channels at precisely the right time. Ensure seamless customer experiences at every interaction by leveraging AI-driven journeys. Combine transactional, behavioral, and demographic information in real-time to develop a rich, 360-degree perspective of your customers, yielding actionable insights that drive your business forward. This comprehensive approach not only enhances customer satisfaction but also strengthens your brand’s loyalty.
Description
Cause-and-effect insights can be a powerful tool when it comes to creating positive experiences. Business decision-making can become a guessing match without knowing which actions will produce real benefits.
It is a waste of time and resources to rely on simple correlations or incomplete data.
Verint Predictive Modeling can help. This innovative suite can deliver a 360 degree view of customer and employees experiences by measuring them at a variety touchpoints, and predicting how to improve them.
With this information, you can make more informed decisions and improve your revenue, loyalty, retention and competitive advantage.
API Access
Has API
No
API Access
Has API
No
Integrations
Azure Synapse Analytics
Yes
Data Virtuality
No
Geomant
No
Microsoft Advertising
Yes
Microsoft Clarity
Yes
Microsoft Dynamics 365
Yes
Microsoft Dynamics 365 Marketing
Yes
Microsoft Purview
Yes
Minitab Statistical Software
No
Skypoint AI Platform
No
Integrations
Azure Synapse Analytics
No
Data Virtuality
Yes
Geomant
Yes
Microsoft Advertising
No
Microsoft Clarity
No
Microsoft Dynamics 365
No
Microsoft Dynamics 365 Marketing
No
Microsoft Purview
No
Minitab Statistical Software
Yes
Skypoint AI Platform
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
www.microsoft.com/en-us/industry/customer-experience-platform
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/voice-of-the-customer/predictive-modeling/
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No