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support

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Description

Microsoft has launched Microsoft 365 Copilot Chat, a complimentary AI-powered chat service aimed at boosting productivity in the workplace. Utilizing OpenAI's advanced GPT-4 technology, Copilot Chat enables users to design and implement AI agents for a variety of tasks, including automating workflows and organizing email correspondence. While these AI agents were initially part of the premium Microsoft 365 Copilot subscription, they can now be accessed through the Copilot Chat platform. Users have the opportunity to create personalized agents via Copilot Studio, with a flexible pricing model that includes pay-as-you-go options or consumption packs. The interactions with these agents are quantified in messages, with charges ranging from 1 cent for basic replies to 30 cents for retrieving information from work-related data through the Microsoft Graph. This new offering is intended to introduce companies to AI tools, fostering a greater acceptance of the full Microsoft 365 Copilot suite, which continues to be available for $30 per user each month. Additionally, this move reflects Microsoft's commitment to integrating AI into everyday business operations, potentially transforming how organizations operate in the digital age.

Description

Runbook is an independent operations platform that transforms the workflow of an operations team into AI-driven agents capable of executing tasks from start to finish within existing business systems. These agents can function across various communication channels such as phone calls, emails, SMS, Microsoft Teams, Slack, web chat, as well as within ERP and CRM systems, spreadsheets, vendor portals, and even older systems that lack APIs by utilizing browser automation. Teams articulate their workflows using simple language and supply standard operating procedures, training materials, call recordings, carrier guidelines, and historical work data to enable the agent to understand the operational processes thoroughly, including exceptional scenarios and informal knowledge. Unlike a co-pilot, the agent takes full ownership of the entire workflow, managing everything from the initial incoming request to system updates and resolution. Capable of streamlining tasks such as scheduling appointments, managing accounts payable and receivable, overseeing order processing, providing status updates, coordinating with vendors, making calls, and conducting follow-ups, the agent significantly enhances operational efficiency. In doing so, it allows teams to focus on more strategic initiatives while routine operations are handled seamlessly.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 
GPT-4o Yes 
GPT-5.1 Yes 
GPT-5.1 Instant Yes 
GPT-5.1 Thinking Yes 
GPT-5.2 Thinking Yes 
GPT-5.4 Yes 
GPT-5.4 Pro Yes 
GPT-5.4 nano Yes 
GPT-5.6 Sol Yes 
GPT-5.6 Sol Ultrafast Yes 
GPT-6 Astra Yes 
GPT‑5.4 Thinking Yes 
Microsoft 365 Copilot Yes 
Microsoft 365 Copilot Analyst Yes 
Microsoft 365 Copilot Researcher Yes 
Microsoft Copilot Yes 
Microsoft Copilot Studio Yes 
Microsoft Teams No 
Slack No 

Integrations

Microsoft 365 Yes 
GPT-4o No 
GPT-5.1 No 
GPT-5.1 Instant No 
GPT-5.1 Thinking No 
GPT-5.2 Thinking No 
GPT-5.4 No 
GPT-5.4 Pro No 
GPT-5.4 nano No 
GPT-5.6 Sol No 
GPT-5.6 Sol Ultrafast No 
GPT-6 Astra No 
GPT‑5.4 Thinking No 
Microsoft 365 Copilot No 
Microsoft 365 Copilot Analyst No 
Microsoft 365 Copilot Researcher No 
Microsoft Copilot No 
Microsoft Copilot Studio No 
Microsoft Teams Yes 
Slack Yes 

Pricing Details

Free
Free plus consumption costs
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

microsoft.com

Vendor Details

Company Name

Runbook

Founded

2025

Country

United States

Website

myrunbook.com

Product Features

Alternatives

Alternatives