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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Microsoft has launched Microsoft 365 Copilot Chat, a complimentary AI-powered chat service aimed at boosting productivity in the workplace. Utilizing OpenAI's advanced GPT-4 technology, Copilot Chat enables users to design and implement AI agents for a variety of tasks, including automating workflows and organizing email correspondence. While these AI agents were initially part of the premium Microsoft 365 Copilot subscription, they can now be accessed through the Copilot Chat platform. Users have the opportunity to create personalized agents via Copilot Studio, with a flexible pricing model that includes pay-as-you-go options or consumption packs. The interactions with these agents are quantified in messages, with charges ranging from 1 cent for basic replies to 30 cents for retrieving information from work-related data through the Microsoft Graph. This new offering is intended to introduce companies to AI tools, fostering a greater acceptance of the full Microsoft 365 Copilot suite, which continues to be available for $30 per user each month. Additionally, this move reflects Microsoft's commitment to integrating AI into everyday business operations, potentially transforming how organizations operate in the digital age.

Description

Outverse is an AI-powered solution aimed at resolving customer support challenges by autonomously addressing up to 80% of intricate inquiries while efficiently routing the remaining cases to support and success teams. This platform boasts an AI Agent that can handle tasks such as billing adjustments, subscription refunds, and account management for verified users, guaranteeing that actions are completed swiftly and correctly. Additionally, for more complicated issues, Outverse provides an Internal Copilot with customizable playbooks, which empowers support teams to automate frequent workflows and reduce resolution times significantly. The system facilitates smooth escalation and hand-offs by implementing tailored rules that guide customer interactions to the right team or agent, ensuring that urgent matters are prioritized. Outverse proves especially advantageous for sectors with stringent regulations, teams facing a high volume of tickets, and organizations offering complex software solutions. Furthermore, its intuitive design enhances operational efficiency, allowing businesses to focus on delivering exceptional customer experiences.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AI Skills Navigator Yes 
GPT-5.1 Yes 
GPT-5.1 Instant Yes 
GPT-5.2 Pro Yes 
GPT-5.2 Thinking Yes 
GPT-5.3 Instant Yes 
GPT-5.4 Yes 
GPT-5.4 mini Yes 
GPT-5.4 nano Yes 
GPT-5.6 Luna Yes 
GPT-6 Astra Yes 
GPT-6 Luna Yes 
GPT-6.1 Sol Yes 
Microsoft 365 Yes 
Microsoft Copilot Yes 
Microsoft Edge for Business Yes 
Microsoft Graph Yes 
Snowflake No 
Stripe No 
Zendesk No 

Integrations

AI Skills Navigator No 
GPT-5.1 No 
GPT-5.1 Instant No 
GPT-5.2 Pro No 
GPT-5.2 Thinking No 
GPT-5.3 Instant No 
GPT-5.4 No 
GPT-5.4 mini No 
GPT-5.4 nano No 
GPT-5.6 Luna No 
GPT-6 Astra No 
GPT-6 Luna No 
GPT-6.1 Sol No 
Microsoft 365 No 
Microsoft Copilot No 
Microsoft Edge for Business No 
Microsoft Graph No 
Snowflake Yes 
Stripe Yes 
Zendesk Yes 

Pricing Details

Free
Free plus consumption costs
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

microsoft.com

Vendor Details

Company Name

Outverse

Founded

2021

Country

United Kingdom

Website

www.outverse.com

Alternatives

Alternatives

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