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features
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support

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Description

Microsoft has launched Microsoft 365 Copilot Chat, a complimentary AI-powered chat service aimed at boosting productivity in the workplace. Utilizing OpenAI's advanced GPT-4 technology, Copilot Chat enables users to design and implement AI agents for a variety of tasks, including automating workflows and organizing email correspondence. While these AI agents were initially part of the premium Microsoft 365 Copilot subscription, they can now be accessed through the Copilot Chat platform. Users have the opportunity to create personalized agents via Copilot Studio, with a flexible pricing model that includes pay-as-you-go options or consumption packs. The interactions with these agents are quantified in messages, with charges ranging from 1 cent for basic replies to 30 cents for retrieving information from work-related data through the Microsoft Graph. This new offering is intended to introduce companies to AI tools, fostering a greater acceptance of the full Microsoft 365 Copilot suite, which continues to be available for $30 per user each month. Additionally, this move reflects Microsoft's commitment to integrating AI into everyday business operations, potentially transforming how organizations operate in the digital age.

Description

OpenAI Presence is an enterprise AI agent deployment product designed to help companies put voice and chat agents into real production workflows. The platform is built for high-value use cases where agents need to answer questions, resolve issues, access company systems, follow policies, take approved actions, and escalate to people when required. Presence starts each deployment around a defined job, such as resolving billing problems, supporting insurance claims, handling customer support, assisting outbound sales, or managing internal IT service requests. Companies control what knowledge the agent receives, which systems it can access, what actions it can take, and when human approval or escalation is required. Presence includes policies, standard operating procedures, guardrails, simulations, evaluation tools, approved actions, and escalation rules to help verify accuracy and performance. Before launch, teams can test agents against common requests, edge cases, higher-risk scenarios, and company-specific policies. After launch, production sessions and escalations show where the agent is working well and where it needs improvement. Codex can investigate those signals and propose updates that teams test, compare against production behavior, and approve before rollout. By combining OpenAI models, enterprise deployment support, workflow-specific controls, evaluations, guardrails, and continuous improvement, OpenAI Presence helps organizations build AI agents they can trust in customer and internal operations.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AI Skills Navigator Yes 
ChatGPT No 
GPT-5.2 Yes 
GPT-5.2 Pro Yes 
GPT-5.2 Thinking Yes 
GPT-5.4 mini Yes 
GPT-5.4 nano Yes 
GPT-5.5 Yes 
GPT-5.5 Pro Yes 
GPT-5.6 Sol Ultrafast Yes 
GPT-5.6 Terra Yes 
GPT-6 Luna Yes 
GPT‑5.4 Thinking Yes 
Holo4 Yes 
Microsoft 365 Copilot Yes 
Microsoft Copilot Studio Yes 
Microsoft Edge for Business Yes 
Microsoft Graph Yes 
Microsoft Word Yes 
OpenAI No 

Integrations

AI Skills Navigator No 
ChatGPT Yes 
GPT-5.2 No 
GPT-5.2 Pro No 
GPT-5.2 Thinking No 
GPT-5.4 mini No 
GPT-5.4 nano No 
GPT-5.5 No 
GPT-5.5 Pro No 
GPT-5.6 Sol Ultrafast No 
GPT-5.6 Terra No 
GPT-6 Luna No 
GPT‑5.4 Thinking No 
Holo4 No 
Microsoft 365 Copilot No 
Microsoft Copilot Studio No 
Microsoft Edge for Business No 
Microsoft Graph No 
Microsoft Word No 
OpenAI Yes 

Pricing Details

Free
Free plus consumption costs
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

microsoft.com

Vendor Details

Company Name

OpenAI

Founded

2015

Country

United States

Website

openai.com

Alternatives

Alternatives