Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Microcall seamlessly connects with various Voice and Hosted platforms, Session Border Controllers (SBC), CUBE systems, and Gateways, analyzing incoming data in real-time to deliver dynamic and insightful dashboards for managers across all tiers of the organization. These dashboards equip managers with the crucial information necessary for swift and well-informed business decision-making. By automating the integration of Microcall with systems such as Active Directory, PeopleSoft, Workday, Banner, Avaya Site Admin, and various HR platforms, the reports generated include detailed employee information like names, locations, departments, cost centers, sessions, devices, MAC addresses, and shared-line assignments. This combination of voice data with comprehensive details significantly enhances reporting capabilities. The extensive features and automation offered by Microcall simplify the reporting process, ensuring that every manager, whether in Telecom Infrastructure, Network Administration, Security, Finance, Sales, HR, or Customer Service, can reap the benefits of Microcall’s innovative solutions. As a result, organizations can drive improved efficiency and make smarter operational choices based on real-time insights.
Description
Your IT department can now effectively address the analytics and reporting requirements of finance, HR, and operational managers. With Workday Prism Analytics, you can effortlessly combine transactional data with substantial external operational information, streamlining management, reporting, and analytical processes. Data ingestion is made simple through API, SFTP, or browser-based file uploads, allowing for the creation of a unified data catalog. You have the flexibility to design your data transformation pipelines according to your preferences, utilizing joins, unions, group-by, and filters. Additionally, you can manage data governance and tailor access rights through the Workday single security framework, ensuring that only authorized personnel can view sensitive information. This empowers finance, HR, and business leaders to conduct real-time analyses as needed. Workday facilitates secure, self-service access to crucial data for all users, making workforce and financial analytics more straightforward and effective in driving business decisions. With analytics and transactions integrated into a single platform, everyone can obtain the necessary insights to inform strategic choices and enhance operational efficiency. Overall, this integration not only promotes accountability but also fosters a data-driven culture throughout the organization.
API Access
Has API
No
API Access
Has API
Yes
Integrations
FMI Works
No
Healthee
No
Workday HCM
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Micro-Tel
Founded
1979
Website
www.microcall.com
Vendor Details
Company Name
Workday
Founded
2005
Country
United States
Website
www.workday.com/en-us/products/analytics-reporting/data-hub.html
Product Features
Call Accounting
By-Extension Reporting
No
Call Duration
No
Call Monitoring
No
Call Volume
No
Caller Identification
No
Inbound Reporting
No
Outbound Reporting
No
Unattended Call Management
No
Who Answered Log
No
Product Features
HR Analytics
Compensation Plan Modeling
No
Dashboard
No
HR Metrics Library
No
Leave & Absence Reporting
No
Predictive Modeling
No
Recruiting Management
No
Succession Planning
No
Talent Management
No
Trend Analysis
No
Turnover Tracking
No