Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Microcall seamlessly connects with various Voice and Hosted platforms, Session Border Controllers (SBC), CUBE systems, and Gateways, analyzing incoming data in real-time to deliver dynamic and insightful dashboards for managers across all tiers of the organization. These dashboards equip managers with the crucial information necessary for swift and well-informed business decision-making. By automating the integration of Microcall with systems such as Active Directory, PeopleSoft, Workday, Banner, Avaya Site Admin, and various HR platforms, the reports generated include detailed employee information like names, locations, departments, cost centers, sessions, devices, MAC addresses, and shared-line assignments. This combination of voice data with comprehensive details significantly enhances reporting capabilities. The extensive features and automation offered by Microcall simplify the reporting process, ensuring that every manager, whether in Telecom Infrastructure, Network Administration, Security, Finance, Sales, HR, or Customer Service, can reap the benefits of Microcall’s innovative solutions. As a result, organizations can drive improved efficiency and make smarter operational choices based on real-time insights.

Description

TalQ is a sophisticated cloud-based call accounting system tailored specifically for the hospitality sector, featuring an automated voicemail capability. This innovative solution empowers hotels to accurately monitor and charge for customer calls and room service requests, which leads to enhanced billing accuracy and operational effectiveness. With its role-based access control, the platform ensures that data remains secure while allowing administrators to efficiently oversee user permissions. TalQ also includes integrated deployment monitoring, which consolidates data from various properties globally into a single platform, offering valuable insights through a user-friendly dashboard. The automated voicemail function not only streamlines customer communications but also boosts guest satisfaction by allowing for swift responses to inquiries. Furthermore, TalQ encompasses additional services such as mini bar management, wake-up calls, room service, and personal voice mailboxes, all of which enrich the overall guest experience. Its versatility is evident as the solution seamlessly integrates with both on-premises setups and cloud PBX systems, providing users with choices in how they deploy the service. Overall, TalQ represents a comprehensive tool designed to enhance operational workflows and elevate guest services.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Micro-Tel

Founded

1979

Website

www.microcall.com

Vendor Details

Company Name

QBurst

Founded

2004

Country

United States

Website

www.qburst.com/en-us/products/talq/

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Alternatives

VXTracker Reviews

VXTracker

Connections

Alternatives

Calltrak Reviews

Calltrak

Theodore Software Consultants
Shadow CMS Reviews

Shadow CMS

Resource Software International
FCS Gateway Reviews

FCS Gateway

FCS Computer Systems
Call Record Analyzer Reviews

Call Record Analyzer

Intelligent Visibility
ProfitWatch Call Accounting Reviews

ProfitWatch Call Accounting

Metropolis Technologies
Infortel Select Reviews

Infortel Select

ISI Telemanagement Solutions
Call SWEET! Reviews

Call SWEET!

DATEL Software Solutions
Teltrac Reviews

Teltrac

Interpacific Data Management