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Description

Mitel MiCollab serves as a comprehensive platform for enterprise collaboration, enhancing communication securely and efficiently, regardless of your location. By consolidating various functionalities into a single application, it eliminates the hassle of switching between multiple tools, allowing employees to effectively manage voice calls, video conferencing, messaging, presence notifications, audio meetings, mobile connectivity, and teamwork. This streamlined approach fosters project management, facilitates connections among colleagues, and promotes the exchange of knowledge and ideas across different departments. Additionally, it extends collaboration capabilities beyond the organization's boundaries, enabling seamless interaction with clients and partners. Users enjoy a consistent communication experience across all devices, making it easy to pause a conversation on one gadget and seamlessly resume it on another. This simplicity enhances productivity and ensures that teams can stay connected no matter where they are. Ultimately, Mitel MiCollab empowers organizations to work together more effectively in an increasingly digital world.

Description

The on-premises business phone solution that provides all the essential tools for your organization to enhance customer interactions. At the core of Mitel's premier on-site communication offerings lies MiVoice Business, which includes MiCollab, MiTeam Meetings, and MiContact Center Business, allowing employees to reap the benefits of unified, scalable, and mobile communication seamlessly. This solution equips your business with everything necessary to elevate communication standards through effective mobility, team collaboration, video conferencing, and outstanding customer experience management. MiVoice Business is tailored to accommodate businesses ranging from 5 to 130,000 users, whether operating from a single location or across multiple sites worldwide. Furthermore, the software installed on Mitel Collaboration Service Appliances can run on standard x-86 servers within a virtualized setup, streamlining operations by reducing the need for multiple appliances—an especially valuable feature for clients opting for a centralized unified communications deployment. With MiVoice Business, organizations can ensure that their communication infrastructure is both flexible and robust, fostering growth and innovation.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CASH+ Call Recording Software No 
Daisee Yes 
Google Calendar Yes 
Google Workspace Yes 
Microsoft Outlook Yes 
OfficeWatch Call Reporting No 
OpenScape Session Border Controller No 
OpenText CX-E Voice No 
Oreka TR No 
TimelyBill No 

Integrations

CASH+ Call Recording Software Yes 
Daisee No 
Google Calendar No 
Google Workspace No 
Microsoft Outlook No 
OfficeWatch Call Reporting Yes 
OpenScape Session Border Controller Yes 
OpenText CX-E Voice Yes 
Oreka TR Yes 
TimelyBill Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Mitel Networks

Founded

1973

Country

Canada

Website

www.mitel.com

Vendor Details

Company Name

Mitel Networks

Founded

1973

Country

Canada

Website

www.mitel.com

Product Features

Collaboration

Brainstorming No 
Calendar Management Yes 
Chat / Messaging No 
Contact Management No 
Content Management No 
Document Management No 
Project Management No 
Real Time Editing Yes 
Task Management No 
Version Control No 
Video Conferencing Yes 

Screen Sharing

Annotations / Drawing Tools No 
Desktop / Browser Sharing No 
Mobile Screen Sharing No 
Presenter Control Management No 
Remote Control No 
Screen Capture No 
Screen Mirroring No 
Screen Recording No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

Video Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing No 
Two-Way Audio & Video No 
Video Conferencing No 
Whiteboard No 

Web Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing No 
Two-Way Audio & Video No 
Video Conferencing No 
Whiteboard No 

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring No 
Contact Management Yes 
IVR / Voice Recognition No 
Inbound Reporting Yes 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

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