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Average Ratings 14 Ratings
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Description
MiCloud Connect offers a user-friendly, comprehensive solution for cloud communications, collaboration, and contact center needs. It merges a straightforward user interface with the trusted dependability of Google Cloud, ensuring that every feature is both simple and secure. With Google Cloud's top-notch reliability, security, and scalability, users can count on consistent uptime along with SOC 2 and HIPAA compliance. The modern and intuitive design allows both end users and administrators to swiftly complete tasks through single-click options, a smooth cross-device experience, and real-time management capabilities. Transitioning to this service is made seamless with clearly defined expectations and timelines, allowing for a quick and assured switch. Administrators find it straightforward to enhance functionality and adjust permissions instantly through the admin portal. Its robust PBX capabilities, sophisticated call management, and versatile communication options—including softphone, mobile, and IP desk phones—empower users to communicate and collaborate effortlessly from anywhere. Ultimately, MiCloud Connect redefines how teams interact in a dynamic work environment.
Description
MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses.
Be part of the MightyCall family and witness firsthand how our Call Center solution can revolutionize your business communications.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Balto
No
Clobba
Yes
DVSAnalytics
Yes
Daisee
Yes
Gong
Yes
Horizon Hosted Phone System
Yes
HubSpot CRM
No
MercuryTel
Yes
Microsoft Exchange
Yes
Mitel Teamwork
Yes
Integrations
Balto
Yes
Clobba
No
DVSAnalytics
No
Daisee
No
Gong
No
Horizon Hosted Phone System
No
HubSpot CRM
Yes
MercuryTel
No
Microsoft Exchange
No
Mitel Teamwork
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$20 per month per user
Core - $20 per month / user billed annually - Advanced business phone system:
All advanced telephony features included
- Unlimited calling
- Unlimited messages
- 3 business phone numbers
- Integrations and API access
Pro - $38 per month / user billed annually - Intelligent cloud call center:
All Core features, plus:
- Supervisor workspace
- Live call monitoring
- Analytics and reporting
Power - $54 user/mo, billed annually - Call center solution powered by auto dialer.
Everything in Pro, plus:
- Auto dialers
- Dedicated account manager
Enterprise - $65 user/mo, billed annually
Everything in Power, plus:
- Predictive dialer
- SIP trunking support
- Custom integrations
All advanced telephony features included
- Unlimited calling
- Unlimited messages
- 3 business phone numbers
- Integrations and API access
Pro - $38 per month / user billed annually - Intelligent cloud call center:
All Core features, plus:
- Supervisor workspace
- Live call monitoring
- Analytics and reporting
Power - $54 user/mo, billed annually - Call center solution powered by auto dialer.
Everything in Pro, plus:
- Auto dialers
- Dedicated account manager
Enterprise - $65 user/mo, billed annually
Everything in Power, plus:
- Predictive dialer
- SIP trunking support
- Custom integrations
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Mitel Networks
Founded
1973
Country
Canada
Website
www.mitel.com
Vendor Details
Company Name
MightyCall
Founded
2013
Country
United States
Website
www.mightycall.com
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
No
Cloud Communication Platform
Audio / Video Conferencing
Yes
Call Center
No
Call Recording
No
Call Routing
No
Chat / Messaging
Yes
Fax Management
No
File Sharing
No
IVR / Voice Recognition
No
Cloud PBX
Call Recording
No
Call Routing
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
Yes
Voice & Data Integration
No
Product Features
Business Phone Systems
Call Logging
Yes
Call Monitoring
Yes
Call Recording
Yes
Call Routing
Yes
Employee Directory
Yes
IVR / Voice Recognition
Yes
Mobile Access
Yes
Virtual Call Center
Yes
Web Conferencing
No
Business VoIP
Call Parking
No
Call Recording
Yes
Contact Management
Yes
Encryption
No
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
No
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
No
Reporting/Analytics
Yes
Cloud Communication Platform
Audio / Video Conferencing
Yes
Call Center
Yes
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
No
Fax Management
No
File Sharing
No
IVR / Voice Recognition
Yes
Cloud PBX
Call Recording
Yes
Call Routing
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Virtual Extensions
Yes
Web Conferencing
No
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
Yes
Voice Customization
No
Voice Mail
Yes
SIP Trunk
Automatic Fail-over Routing
No
Call Data Records
No
Caller ID
Yes
Disaster Recovery
No
International Numbers
Yes
Multiple DID Options
No
PSTN Forwarding
No
Toll-Free Numbers
Yes
e911
Yes
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
No
VoIP
Yes
Voice & Data Integration
No
Unified Communications
Audio / Video Conferencing
No
Calendar Management
No
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
No
Fax Management
No
File Sharing
No
Mobile Access
Yes
Multi-User Collaboration
Yes
Voice Mail
Yes
