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features
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support

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Description

Analyze, manage, and grow your digital presence. Analyze your metrics, plan your content, and manage your online advertising campaigns easily. Organize your day with one tool. Do not get lost in the scattered data from different platforms. Metricool unifies data from your web, social media networks, and online ads, making it easy to review them, make the right decisions, and improve your strategy.

Description

Sprinklr Social is a robust, AI-driven platform designed for enterprises, enabling teams to oversee all facets of their social media presence across more than 30 different social and messaging channels through a single integrated solution. This platform combines essential features such as social listening, publishing, engagement, campaign management, automation, sentiment analysis, audience analytics, and governance into a cohesive workflow. Users can access a centralized content calendar, along with tools for planning, creating, scheduling, and optimizing posts based on AI-generated recommendations regarding timing, hashtags, tone, and performance metrics. Additionally, it allows teams to monitor conversations, sentiment changes, and trends in real-time across various networks, while also automating engagement and managing inbound communications to respond promptly to customer inquiries and interactions. By consolidating data, insights, and actionable steps, Sprinklr fosters efficient collaboration among social teams, ensuring brand compliance through automated workflows and approvals, ultimately transforming social engagements into significant business outcomes for marketing, sales, and other departments. In an ever-evolving digital landscape, Sprinklr Social equips organizations with the tools necessary to adapt and thrive in their social media strategies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
WordPress Yes 
X (Twitter) Yes 
Amazon Bedrock No 
Gemini Enterprise Agent Platform No 
Google Ads Yes 
Google Analytics No 
Joomla! Yes 
Microsoft 365 No 
Oracle Cloud Infrastructure No 
Shopify Yes 
Slack No 
Socialive No 
Tableau No 
TikTok No 
Trustpilot No 
WhatsApp No 
YouTube No 
Zimbra No 

Integrations

Facebook Yes 
Instagram Yes 
WordPress Yes 
X (Twitter) Yes 
Amazon Bedrock Yes 
Gemini Enterprise Agent Platform Yes 
Google Ads No 
Google Analytics Yes 
Joomla! No 
Microsoft 365 Yes 
Oracle Cloud Infrastructure Yes 
Shopify No 
Slack Yes 
Socialive Yes 
Tableau Yes 
TikTok Yes 
Trustpilot Yes 
WhatsApp Yes 
YouTube Yes 
Zimbra Yes 

Pricing Details

$18 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

Custom
Custom, quote-based pricing
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Metricool

Founded

2015

Country

Spain

Website

metricool.com

Vendor Details

Company Name

Sprinklr

Founded

2009

Country

United States

Website

www.sprinklr.com/products/social-media-management/

Product Features

Social Media Analytics Tools

Campaign Analytics Yes 
Competitor Monitoring Yes 
Customizable Reports No 
Engagement Tracking No 
Influencer Tracking No 
Multi-Channel Data Collection Yes 

Product Features

Employee Advocacy

Content Controls / Compliance No 
Content Library Creation No 
Mobile Access No 
Post Scheduling Yes 
Push / Email Notifications No 
Reporting / Analytics Yes 
Social Sharing Gamification No 
Tiered User Permissions No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Social Media Analytics Tools

Campaign Analytics No 
Competitor Monitoring No 
Customizable Reports No 
Engagement Tracking No 
Influencer Tracking No 
Multi-Channel Data Collection No 

Social Media Management

Automated Publishing Yes 
Brand Tracking Yes 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration No 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring No 

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