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Description
MetaGeek Complete unites advanced spectrum and packet analysis tools, equipping you to tackle intricate Wi-Fi challenges effectively. This comprehensive package features the Wi-Spy DBx, an advanced dual-band analyzer capable of assessing both Wi-Fi and non-Wi-Fi activities across the 2.4 GHz and 5 GHz frequency bands. Additionally, Chanalyzer leverages the radio frequency data captured by Wi-Spy DBx to offer a dynamic visual representation of your Wi-Fi network's surroundings in real-time. By utilizing the dual-band spectrum analysis from the Wi-Spy DBx, you can examine channel usage throughout both frequency bands to identify which channels are experiencing low capacity. Chanalyzer and Wi-Spy work together to reveal the level of congestion on each channel, regardless of whether the activity stems from Wi-Fi sources or other interferences in the spectrum. This integrated approach enables users to optimize their wireless networks more efficiently than ever before.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
MetaGeek
Founded
2005
Country
United States
Website
www.metageek.com/enterprise-wi-fi/
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback