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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

MetaGeek Complete unites advanced spectrum and packet analysis tools, equipping you to tackle intricate Wi-Fi challenges effectively. This comprehensive package features the Wi-Spy DBx, an advanced dual-band analyzer capable of assessing both Wi-Fi and non-Wi-Fi activities across the 2.4 GHz and 5 GHz frequency bands. Additionally, Chanalyzer leverages the radio frequency data captured by Wi-Spy DBx to offer a dynamic visual representation of your Wi-Fi network's surroundings in real-time. By utilizing the dual-band spectrum analysis from the Wi-Spy DBx, you can examine channel usage throughout both frequency bands to identify which channels are experiencing low capacity. Chanalyzer and Wi-Spy work together to reveal the level of congestion on each channel, regardless of whether the activity stems from Wi-Fi sources or other interferences in the spectrum. This integrated approach enables users to optimize their wireless networks more efficiently than ever before.

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$55 - $75 /month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

MetaGeek

Founded

2005

Country

United States

Website

www.metageek.com/enterprise-wi-fi/

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Product Features

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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