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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

MetaDefender OT Access provides a secure solution for just-in-time remote access to Operational Technology (OT) and Cyber-Physical Systems (CPS), allowing both internal staff and external partners to connect safely through mutually authenticated, outbound-only TLS tunnels, thus mitigating the risks associated with inbound traffic exposure to OT networks. The system is compatible with a variety of industrial and IT protocols, including Ethernet/IP, MODBUS, OPC UA, S7Comm, Telnet, SSH, RDP, and HTTPS, which ensures it can be integrated with both legacy and contemporary OT infrastructures. Depending on the chosen deployment configuration, this solution can be managed via the cloud through AWS-hosted services or installed on-premises using a local Management Console, making it versatile enough for environments that are either connected to the internet or entirely air-gapped. It utilizes essential components like an Admin UI, a Windows client or service-level client, and a Management Console for on-site setups, effectively facilitating connection management and the enforcement of security protocols. By adapting to various operational contexts, MetaDefender OT Access enhances the security landscape of OT networks while maintaining operational efficiency.

Description

SecureDesk is a self-hosted platform aimed at remote support and device management specifically for Windows systems, ensuring that the user's own infrastructure handles all interactions without relying on external cloud services. It features two modes of connection: attended sessions, which provide real-time assistance with the end user's approval, and unattended access for managing devices that do not have staff present, like servers or kiosks. Additionally, for more complex troubleshooting needs, technicians can access a SYSTEM-level shell to execute administrative commands directly on the device. Central to its architecture is a robust encryption model; both the technician's console and the remote device independently create their own AES-256-GCM encryption keys, with connections initiated solely from the endpoints. The self-hosted relay that facilitates each session only transmits encrypted data and does not possess any keys, ensuring that even the operator of the relay cannot decrypt or view the content of the sessions. This design not only enhances security but also provides peace of mind to users who prioritize data protection during remote interactions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Amazon Web Services (AWS)
Splunk Cloud Platform

Integrations

Amazon Web Services (AWS)
Splunk Cloud Platform

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$249/year
For small IT teams and MSPs — unattended fleets, elevation and SSO.
≈ $21/mo · billed annually
Up to 10 operators
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

OPSWAT

Founded

2002

Country

United States

Website

www.opswat.com/products/metadefender/ot-access

Vendor Details

Company Name

Rubix Technology

Founded

2012

Country

United States

Website

www.rubixtechnology.com

Product Features

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Alternatives

Alternatives

HelpWire Reviews

HelpWire

Electronic Team, Inc.