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Description

Fractional Ownership & Timeshare Management Platform Merlin is purpose-built for vacation ownership clubs, fractional resorts, timeshare operations, and HOA communities. Unlike generic hotel PMS platforms, Merlin handles the operational complexity of fractional ownership natively. Key Capabilities: • Fractional Allocation: Points systems, banking/borrowing, fixed/floating weeks, and split-week logic. • Owner Management: Centralized profiles, usage rights enforcement, and multi-tier ownership structures. • Reservation Engine: Owner self-service booking portal, rental guest management, and inventory distribution. • HOA Billing: Automated maintenance fee calculations, owner statements, and payment reconciliation. • Owner Portal: Self-service reservations, account access, and document management.

Description

The leading product from SPI Software, known as the "SPI Orange Series" enterprise platform, can be deployed in three different ways: on-premise, in the cloud, or through a hybrid approach. These deployment options are designed to be fully scalable and are powered by a strong SQL database capable of accommodating clients ranging from individual properties to expansive multi-resort operations. Regardless of the chosen deployment method, the SPI Orange Series Platform offers an extensive array of modules that deliver a top-tier solution for managing timeshare resorts. The variety of modules encompasses solutions for areas such as marketing, sales, property management, servicing loans, maintenance fee management, receivables oversight, centralized booking, owner services, as well as mobile and web applications. This diverse range of features ensures that clients can effectively manage their operations and enhance their guests' experiences.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

Bespoke to suit all clients needs
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Merlin Software

Founded

2006

Country

Global

Website

easymerlin.com

Vendor Details

Company Name

SPI

Country

United States

Website

www.spiinc.com

Product Features

Club Management

Attendance Tracking No 
Billing & Invoicing No 
Check-In Manager No 
Contract Management No 
Employee Management No 
Event Management No 
Inventory Management No 
Marketing Management No 
Member Portal No 
Membership Management No 
Payment Processing No 
Point of Sale (POS) No 

HOA

Calendar Management No 
Committee Management No 
Document Management No 
Event Management No 
Member Communities No 
Member Directory No 
Online Payment Processing No 
Property Database No 
Website Management No 
Work Order Management No 

Timeshare

Accounting Yes 
Commission Management Yes 
Contract Management Yes 
Lead Management Yes 
Maintenance Management Yes 
Owner Management Yes 
Property Management Yes 
Sales Tracking Yes 
Tour Management Yes 

Product Features

Hospitality Property Management

Built-in Accounting Yes 
CRM Yes 
Catering No 
Employee Management No 
Extended Stay Yes 
Front Office Management No 
GDS / OTA Integration No 
Group Management No 
Guest Experience (GEM) No 
Housekeeping Management Yes 
Loyalty Program Yes 
Maintenance Management Yes 
Marketing Automation Yes 
Marketing Management Yes 
Multi-Property No 
Online Booking No 
Point of Sale (POS) Yes 
Reservations Management Yes 
Reviews Management No 
Single Property No 
Vacation Rental Yes 

Timeshare

Accounting No 
Commission Management No 
Contract Management No 
Lead Management Yes 
Maintenance Management No 
Owner Management Yes 
Property Management Yes 
Sales Tracking Yes 
Tour Management Yes 

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