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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Fractional Ownership & Timeshare Management Platform Merlin is purpose-built for vacation ownership clubs, fractional resorts, timeshare operations, and HOA communities. Unlike generic hotel PMS platforms, Merlin handles the operational complexity of fractional ownership natively. Key Capabilities: • Fractional Allocation: Points systems, banking/borrowing, fixed/floating weeks, and split-week logic. • Owner Management: Centralized profiles, usage rights enforcement, and multi-tier ownership structures. • Reservation Engine: Owner self-service booking portal, rental guest management, and inventory distribution. • HOA Billing: Automated maintenance fee calculations, owner statements, and payment reconciliation. • Owner Portal: Self-service reservations, account access, and document management.

Description

Our reservation software elevates your Eagle management system, enhancing customer service to unprecedented levels. This solution is undoubtedly a key asset for your business. By effectively managing reservations, you can turn and refine your calendar into a highly efficient tool. Whenever a reservation is processed, the client's profile is readily available for review, ensuring quick access to essential functions that facilitate excellent service. Additionally, the reservation management feature allows for the generation of reports that assess customer service performance, enabling the early detection of issues so that prompt corrective actions can be implemented, thereby fostering strong relationships with your clients. In short, this system not only improves operational efficiency but also strengthens customer loyalty through proactive service management.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

Bespoke to suit all clients needs
Free Trial Yes 
Free Version No 

Pricing Details

$7500.00/one-time
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Merlin Software

Founded

2006

Country

Global

Website

easymerlin.com

Vendor Details

Company Name

PremiceSoft

Founded

1997

Country

Canada

Website

www.premicesoft.com

Product Features

Club Management

Attendance Tracking No 
Billing & Invoicing No 
Check-In Manager No 
Contract Management No 
Employee Management No 
Event Management No 
Inventory Management No 
Marketing Management No 
Member Portal No 
Membership Management No 
Payment Processing No 
Point of Sale (POS) No 

HOA

Calendar Management No 
Committee Management No 
Document Management No 
Event Management No 
Member Communities No 
Member Directory No 
Online Payment Processing No 
Property Database No 
Website Management No 
Work Order Management No 

Timeshare

Accounting Yes 
Commission Management Yes 
Contract Management Yes 
Lead Management Yes 
Maintenance Management Yes 
Owner Management Yes 
Property Management Yes 
Sales Tracking Yes 
Tour Management Yes 

Product Features

Club Management

Attendance Tracking Yes 
Billing & Invoicing Yes 
Check-In Manager Yes 
Contract Management No 
Employee Management Yes 
Event Management Yes 
Inventory Management Yes 
Marketing Management Yes 
Member Portal No 
Membership Management Yes 
Payment Processing No 
Point of Sale (POS) Yes 

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