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features
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support

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Write a Review

Description

Merlin offers a software solution designed for managing crises, addressing the unexpected nature of such events. Our application, CrisisSuite, is a cloud-based tool that assists in mitigating the impacts of crises effectively. The Alerting module is essential during a crisis, ensuring that immediate communication is streamlined without any delays. The Social Media Trainer enhances crisis simulations by immersing participants in realistic scenarios involving social media, making the training experience more impactful. When a crisis strikes, despite your best efforts to prevent it and having plans in place, the pressure mounts as circumstances evolve rapidly. Employees across the organization are dedicated to minimizing the fallout, often facing a barrage of challenges. The Social Media Trainer not only prepares your team but also equips them with the skills to address media communications head-on during these critical exercises. Through this comprehensive approach, organizations can better navigate the chaotic landscape of a crisis.

Description

We offer a range of services including Customer Service and Online Reputation Management, Crisis Management where we assist in analyzing brand-related crises, and Competition Tracking to help brands evaluate their competitors by identifying the most and least engaging posts. Additionally, we provide Social CRM and Campaign Analysis, which includes various analytical charts to assess the brand’s performance effectively, as well as Influencer Management to pinpoint key influencers and the most valuable users within their audience. Our comprehensive approach ensures that brands not only understand their market position but also enhance their overall engagement strategies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Merlin Software

Founded

2015

Country

Netherlands

Website

merlincrisis.com

Vendor Details

Company Name

QuickMetrix

Founded

2015

Country

India

Website

quickmetrix.com

Product Features

Business Continuity

Backup Log Yes 
Backup Scheduling No 
Compression No 
Continuous Backup No 
Encryption No 
Incremental Backup No 
Local Server Options No 
Multiple System Support No 
Remote Server Options No 
Secure Data Storage Yes 
Web Access / Restoration No 

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) Yes 
Disaster Recovery Yes 
IT Incident Management No 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis Yes 
Safety Management Yes 
Task Management Yes 
Ticket Management Yes 

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Social Media Analytics Tools

Campaign Analytics No 
Competitor Monitoring No 
Customizable Reports No 
Engagement Tracking No 
Influencer Tracking No 
Multi-Channel Data Collection No 

Alternatives

Alternatives

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