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Average Ratings 0 Ratings
Description
Merlin provides users with an unlimited number of company and contact records, and in addition to the typical fields found in CRM systems, it offers around 40 customizable fields for tailored data storage and reporting. To enhance user experience, Merlin features a smart, dynamic menu that anticipates and displays the most relevant options based on the current page, eliminating the need for excessive navigation. Furthermore, the platform's fully integrated design ensures that all activities are logged against the corresponding contact, preventing data duplication and maintaining a comprehensive historical record. The Customer Relationship Management (CRM) module empowers a proactive sales team by automatically filling their calendars with appointments for upcoming periods, whether that be the next month, week, day, or a specified date range. This functionality also extends to your Accounts and Purchasing departments, aiding them in tracking payments and deliveries effectively. By streamlining communication and record-keeping, Merlin enhances overall operational efficiency.
Description
Ensure your staff consistently meet customer expectations by utilizing our complimentary smart learning network, which features job-specific and customizable training resources focused on beverage knowledge and service skills. Foster communication among teams, track performance through quizzes and logged hours, and recognize hard work with certificates and rewards to boost morale. Pinpoint any training gaps to maintain quality and uniformity across your service. Take advantage of our Virtual Menu tool to instruct bartenders, waitstaff, and service personnel on the drinks and products available at your establishment. Select only the training materials that align with your sales objectives. Equip your staff with the same exceptional features available on-site, tailored for retail needs, all at no cost. Eliminate the complexities of traditional training methods—enroll your team today and have them start their training tomorrow. There’s no need to juggle schedules or manage physical documents anymore. Empower your team with the resources they need to thrive in their roles. Notably, hospitality establishments that implement four hours of training see a 20% reduction in employee turnover, alongside increased customer loyalty and elevated spending per visit, proving the significant return on investment that effective training can yield. Additionally, ongoing training fosters a culture of continuous improvement, ultimately enhancing the overall guest experience.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Merlin Business Software
Founded
1974
Country
United Kingdom
Website
www.merlinbusinesssoftware.com/our-software/contact-management/
Vendor Details
Company Name
Small Batch Learning
Founded
2014
Country
Singapore
Website
smallbatchlearning.com
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Product Features
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
Yes
Built-In Course Authoring
Yes
Built-in LMS
Yes
Certification Management
Yes
Corporate / Business
Yes
Learner Portal
Yes
Mobile Learning
Yes
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No