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Description

Online booking platforms are increasingly dominating the travel industry, drawing customers away from traditional travel agencies. This trend is largely fueled by the surge in internet users who prefer the convenience of self-service online booking options. To remain competitive against these platforms, travel agencies must leverage the quality of their customer service as their main differentiator. For smaller and medium-sized travel agencies, enhancing operational efficiency is a crucial challenge they must address. Striking the right balance between cost reduction and maintaining high service standards is vital. In today's ever-evolving landscape, travel agencies must adeptly manage their business size in response to economic fluctuations. With over two decades of experience in travel technology and innovative solutions, Merkur’s Travel Office 9.0 has been specifically crafted to support the needs of small and medium-sized travel agencies, empowering them to thrive in a competitive market. This specialized software not only streamlines operations but also enhances the customer experience, ensuring agencies can maintain their edge despite the rise of online competitors.

Description

RMW uses our cloud-based GSA FedRAMP approved Virtual Employee Network (VEN), to fully automate/modernize permanent station change operations across the federal government. Our intuitive software allows all stakeholders (traveler and approving officials, travel officer, HR office) the ability to collaborate to build travel authorization (TA), amends, manage HHGs and allow employees to initiate voucher submissions via Q&A interview. VEN uses APIs to automatically calculate TA cost estimates and pay PCS vouchers. Travel portal allows travelers and travel offices to submit and process vouchers through an automated workflow. The report module provides agencies visibility into all relocation-related expenses (obligation, vouchers disbursements and HHGs invoicing), and taxes (WTA FICA Medicare, State, Local, W2) that are used for decision support as well as metric analysis. VEN business rules can be configured in accordance with FTR, JTR and DSSR regulations, as well as agency-specific policies.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$50 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Merkur Systems

Country

Germany

Website

www.merkursoft.de

Vendor Details

Company Name

Relocation Management Worldwide

Founded

2002

Website

relomw.com

Product Features

Travel Agency

Central Reservation System
Customer Database
Flight Booking
GDS / OTA Integration
Itinerary Creation
Marketing Management
Payment Processing
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations

Product Features

Relocation

Content Library
Cost Management
Employee Portal
Expense Management
Immigration Management
Move Progress Tracking
Onboarding
Reimbursement Management
Surveys & Feedback
Tax Management
Vendor Management

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