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Description
Online booking platforms are increasingly dominating the travel industry, drawing customers away from traditional travel agencies. This trend is largely fueled by the surge in internet users who prefer the convenience of self-service online booking options. To remain competitive against these platforms, travel agencies must leverage the quality of their customer service as their main differentiator. For smaller and medium-sized travel agencies, enhancing operational efficiency is a crucial challenge they must address. Striking the right balance between cost reduction and maintaining high service standards is vital. In today's ever-evolving landscape, travel agencies must adeptly manage their business size in response to economic fluctuations. With over two decades of experience in travel technology and innovative solutions, Merkur’s Travel Office 9.0 has been specifically crafted to support the needs of small and medium-sized travel agencies, empowering them to thrive in a competitive market. This specialized software not only streamlines operations but also enhances the customer experience, ensuring agencies can maintain their edge despite the rise of online competitors.
Description
Travel Force Cosmos® is a comprehensive modern mid-back office solution capable of interfacing with GDSs, various databases, and other service providers. This application operates as a rich client installed directly on the DMC's server, along with its centralized database; however, if preferred, the database can also be hosted on any cloud server. It is designed to cater to medium and large-sized DMCs, requiring a minimum of 10 terminals, making it ideal for multi-country, multi-branch, and multicurrency operations. Primarily targeting business and leisure travel as well as tour operator organizations, Travel Force Cosmos® functions as a complete ERP and accounting application that addresses the unique challenges faced by the travel industry, including ticketing, BSP, and specific VAT regulation services. Each module within the Travel Force Cosmos® Application Suite is seamlessly interconnected and highly customizable, enabling automatic translations of user actions for enhanced efficiency and usability. This adaptability allows DMCs to optimize their operations and improve overall service delivery across various platforms and customer interactions.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$50 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Merkur Systems
Country
Germany
Website
www.merkursoft.de
Vendor Details
Company Name
Panasoft
Country
Greece
Website
www.panasoft.gr/en/solutions/travel-force-cosmos
Product Features
Travel Agency
Central Reservation System
Customer Database
Flight Booking
GDS / OTA Integration
Itinerary Creation
Marketing Management
Payment Processing
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations
Product Features
Travel Agency
Central Reservation System
Customer Database
Flight Booking
GDS / OTA Integration
Itinerary Creation
Marketing Management
Payment Processing
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations