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Description

Utilizing Merkle's extensive data resources and advanced proprietary knowledge models, GenCX empowers brands to forge deeper connections with their customers by enhancing their understanding of interactions, behaviors, and sentiments. By partnering with GenCX, brands can quickly and dependably seek expert advice to create and implement superior customer experiences, leveraging insights derived not only from their own data but also informed by learnings from the entire US population. Our consulting services aim to revolutionize customer experiences through various interactions, emphasizing technology as the vital catalyst for transformation. We assist companies in pinpointing opportunities for innovation in products and services, crafting effective monetization and growth strategies, and promoting agility and organizational change, all crucial for keeping pace with rapidly evolving customer expectations. Ultimately, our goal is to ensure that brands not only meet but also exceed the demands of their clientele in today’s fast-paced market.

Description

Sorrel AI is a sophisticated platform designed to provide customer insights by leveraging artificial intelligence to gather and evaluate extensive online feedback and reviews, producing a comprehensive overview of a brand and its comparative standing in the market. By automating the tedious task of review analysis through the examination of consumer review websites, it effectively processes sentiments and themes to create business-intelligence dashboards specifically catered to consumer-oriented businesses, investors, and consultants. The platform not only emphasizes the key strengths and weaknesses of an organization but also uncovers opportunities for market positioning and notifies users about shifts in consumer sentiment or competitive landscapes. Engineered to handle substantial volumes of customer and competitor review data swiftly, it generates high-quality insights that would be challenging to achieve through manual methods. This system is particularly advantageous for sectors such as hospitality, retail, leisure, and insurance, where consumer opinions significantly influence reputation and overall value. Ultimately, Sorrel AI empowers businesses to make informed decisions based on real-time data and market dynamics.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Canopy
Facebook
Google Cloud Platform
Instagram
OpenTable
Reddit
Resy OS
Tripadvisor
Trustpilot
X (Twitter)
Yelp

Integrations

Canopy
Facebook
Google Cloud Platform
Instagram
OpenTable
Reddit
Resy OS
Tripadvisor
Trustpilot
X (Twitter)
Yelp

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Merkle

Country

United States

Website

www.merkle.com/en/services/analytics-data-platforms/data-science-artificial-intelligence/gencx.html

Vendor Details

Company Name

Sorrel AI

Founded

2022

Country

United Kingdom

Website

www.sorrel.ai/

Product Features

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Alternatives

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