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Description

Examine the insights from your reviews that influence sales and actively interact with customers where they are most engaged online. Uncover the significant value within your customer feedback data to pinpoint the key factors that drive revenue in your establishments. Gain actionable insights to outperform both national and local rivals in your market. By analyzing the success of leading businesses across the country, you can adopt best practices that contribute to their achievements. It has been found that prolonged wait times for food post-ordering are the most detrimental to revenue when compared to top competitors. Assess your food delivery system to ensure that both kitchen staff and servers possess the necessary training. Illuminate the aspects of customer feedback that directly affect your sales performance. Provide all management levels with visibility into their progress across regional, district, and location metrics. Keep track of business performance by identifying operational and staffing challenges, and engage with reviews for all your locations from a single platform. In addition, coordinate customer feedback from your website with social media reviews to enhance overall customer satisfaction and drive improvements. This comprehensive approach will not only streamline your operations but also foster a greater connection with your clientele.

Description

Yext (NYSE: YEXT) offers a software platform that helps organizations deliver relevant, actionable answers everywhere their customers, employees, and partners look for information. Learn more at yext.com.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Foursquare Yes 
Alexa Yes 
Bing Yes 
Google Yes 
Greenhouse No 
Grubhub Yes 
Healthgrades Yes 
Instagram Yes 
Mosaic by MethodWorx No 
OpenTable Yes 
PAR Engagement Yes 
Radar No 
ServiceNomad No 
Supermetrics No 
Tripadvisor Yes 
Verve No 
WordPress No 
Workers by Delos No 
Yelp Yes 
Zendesk No 

Integrations

Foursquare Yes 
Alexa No 
Bing No 
Google No 
Greenhouse Yes 
Grubhub No 
Healthgrades No 
Instagram No 
Mosaic by MethodWorx Yes 
OpenTable No 
PAR Engagement No 
Radar Yes 
ServiceNomad Yes 
Supermetrics Yes 
Tripadvisor No 
Verve Yes 
WordPress Yes 
Workers by Delos Yes 
Yelp No 
Zendesk Yes 

Pricing Details

$49.95 per month
Free Trial No 
Free Version No 

Pricing Details

The cost of Yext varies depending on a number of factors such as package type, business size, entity count, and more. To create a solution that fits your business goals, please contact us or request a demo.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Merchant Centric

Country

United States

Website

www.merchantcentric.com

Vendor Details

Company Name

Yext

Founded

2006

Country

United States

Website

www.yext.com

Product Features

Brand Management

Approval Process Control No 
Artwork Management No 
Asset Management No 
Change Management No 
Fulfillment Distribution No 
Project Management No 

Business Performance Management

Ad Hoc Reports No 
Ad hoc Analysis No 
Budgeting & Forecasting No 
Consolidation / Roll-Up No 
Dashboard Yes 
Key Performance Indicators No 
Predictive Analytics Yes 
Qualitative Analysis No 
Quantitative Analysis No 
Scorecarding No 
Strategic Planning No 

Customer Advocacy

Advocate Management No 
Campaign Management Yes 
Communication Management Yes 
Community Management No 
Gamification No 
Referral Tracking No 
Reporting/Analytics Yes 
Rewards Program No 
Social Engagement No 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Customer Loyalty

CRM No 
Corporate Memberships No 
Customer Activity Tracking Yes 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management No 

Customer Reference Management

Nomination Tracking No 
Program Notices No 
Reference Usage Tracking No 
Reward Distribution No 
Search Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection No 
Survey Management Yes 

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics No 
Social Media Monitoring Yes 
White Label No 

Review Management

Campaign Management Yes 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request Yes 
Sentiment Analysis Yes 
Social Sharing No 
White Label No 

Social Media Management

Automated Publishing No 
Brand Tracking Yes 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling No 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Product Features

Brand Management

Approval Process Control Yes 
Artwork Management Yes 
Asset Management Yes 
Change Management Yes 
Fulfillment Distribution No 
Project Management No 

Enterprise Search

AI / Machine Learning Yes 
Faceted Search / Filtering Yes 
Full Text Search Yes 
Fuzzy Search Yes 
Indexing Yes 
Text Analytics Yes 
eDiscovery Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree No 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Landing Page

A/B Testing No 
Analytics Yes 
Drag & Drop Yes 
Form Creation No 
Real Time Editing Yes 
Responsive Yes 
SEO Management Yes 
Templates Yes 

Location Intelligence

Behavioral Analytics No 
Data Visualization Yes 
Demographic Data No 
Geocoding Yes 
Geofencing Yes 
Location Tracking Yes 
Predictive Analytics No 
Trade Area Analysis No 

Marketing Analytics

A/B Testing No 
Campaign Management Yes 
Channel Attribution Yes 
Customer Journey Mapping No 
Dashboard Yes 
Performance Metrics Yes 
Predictive Analytics No 
ROI Tracking Yes 
Social Media Metrics Yes 
Website Analytics Yes 

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics Yes 
Social Media Monitoring Yes 
White Label No 

Review Management

Campaign Management Yes 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request Yes 
Sentiment Analysis Yes 
Social Sharing Yes 
White Label No 

SEO

A/B Testing No 
Artificial Intelligence (AI) No 
Auditing No 
Competitor Analysis Yes 
Content Management Yes 
Dashboard Yes 
Google Analytics Integration Yes 
Keyword Research Tools No 
Keyword Tracking Yes 
Link Management No 
Localization Yes 
Mobile Search Tracking Yes 
Rank Tracking Yes 
Revenue Management No 
User Management Yes 

Store Locator

Analytics Yes 
Automatic Location Detection No 
Directions Yes 
Distance Calculation Yes 
Event Promotions Yes 
Mapping Yes 
Product Search Filtering Yes 
Promotions / Coupons Yes 
Search Yes 
White Label Yes 

Web Analytics

Campaign Management Yes 
Conversion Tracking Yes 
Form Analytics No 
Goal Tracking Yes 
Keyword Tracking Yes 
Multiple Site Management Yes 
Pageview Tracking Yes 
Referral Source Tracking Yes 
Site Search Tracking Yes 
Time on Site Tracking Yes 
User Interaction Tracking Yes 

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