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Description
Examine the insights from your reviews that influence sales and actively interact with customers where they are most engaged online. Uncover the significant value within your customer feedback data to pinpoint the key factors that drive revenue in your establishments. Gain actionable insights to outperform both national and local rivals in your market. By analyzing the success of leading businesses across the country, you can adopt best practices that contribute to their achievements. It has been found that prolonged wait times for food post-ordering are the most detrimental to revenue when compared to top competitors. Assess your food delivery system to ensure that both kitchen staff and servers possess the necessary training. Illuminate the aspects of customer feedback that directly affect your sales performance. Provide all management levels with visibility into their progress across regional, district, and location metrics. Keep track of business performance by identifying operational and staffing challenges, and engage with reviews for all your locations from a single platform. In addition, coordinate customer feedback from your website with social media reviews to enhance overall customer satisfaction and drive improvements. This comprehensive approach will not only streamline your operations but also foster a greater connection with your clientele.
Description
Someone is online, saying something, somehow. Is your brand ready for a response? Consumers trust reviews more than a personal recommendation. Positive reviews encourage people to contact a business by clicking to visit their site, calling or visiting. You can choose which review score and platform you want to highlight. Customised notifications for managers, customers, and brands. Our API allows you to display testimonials and customer reviews on your website.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Apple Maps
Yes
Facebook
Yes
Google
Yes
Instagram
Yes
Tripadvisor
Yes
X (Twitter)
Yes
Alexa
Yes
Bing
Yes
Bing Maps
No
DoorDash
Yes
Integrations
Apple Maps
Yes
Facebook
Yes
Google
Yes
Instagram
Yes
Tripadvisor
Yes
X (Twitter)
Yes
Alexa
No
Bing
No
Bing Maps
Yes
DoorDash
No
Pricing Details
$49.95 per month
Free Trial
No
Free Version
No
Pricing Details
Based on Location Count
For Businesses with a Single Location:
* We offer a comprehensive package at $208.95, covering essential services like Listings Management, Reputation Management, and Social Media.
* This ensures your single location makes a strong digital impression, right here in the heart of your community.
Scaling Up: 2-5 Locations:
* As you expand, our pricing scales efficiently. For businesses with 2-5 locations, the total package is $163.88.
* We understand the challenges of multi-location businesses, and our pricing reflects that.\
Growing Further: 6-10 Locations:
* For businesses with 6-10 locations, we offer a total package of $88.28.
* This pricing tier is designed to support your growth while maintaining a strong online presence.
Larger Enterprises: 11+ Locations:
* As your business grows even larger, our pricing continues to scale down, ensuring you get the best value for your investment.
* We offer cost-effective solutions for enterprises with up to 2000+ locations, with total package pricing ranging from $6.30 a location. Listings, Reputation, Social, Listening, Ads & Bookings
Individual Service Breakdown:
* Modular offering with individual pricing for each service (Listings, Local Pages, Listening Reputation, Social, Ads, Bookings, and MyHub)
* We offer a comprehensive package at $208.95, covering essential services like Listings Management, Reputation Management, and Social Media.
* This ensures your single location makes a strong digital impression, right here in the heart of your community.
Scaling Up: 2-5 Locations:
* As you expand, our pricing scales efficiently. For businesses with 2-5 locations, the total package is $163.88.
* We understand the challenges of multi-location businesses, and our pricing reflects that.\
Growing Further: 6-10 Locations:
* For businesses with 6-10 locations, we offer a total package of $88.28.
* This pricing tier is designed to support your growth while maintaining a strong online presence.
Larger Enterprises: 11+ Locations:
* As your business grows even larger, our pricing continues to scale down, ensuring you get the best value for your investment.
* We offer cost-effective solutions for enterprises with up to 2000+ locations, with total package pricing ranging from $6.30 a location. Listings, Reputation, Social, Listening, Ads & Bookings
Individual Service Breakdown:
* Modular offering with individual pricing for each service (Listings, Local Pages, Listening Reputation, Social, Ads, Bookings, and MyHub)
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Merchant Centric
Country
United States
Website
www.merchantcentric.com
Vendor Details
Company Name
Social Places
Founded
2015
Country
South Africa
Website
socialplaces.io
Product Features
Brand Management
Approval Process Control
No
Artwork Management
No
Asset Management
No
Change Management
No
Fulfillment Distribution
No
Project Management
No
Business Performance Management
Ad Hoc Reports
No
Ad hoc Analysis
No
Budgeting & Forecasting
No
Consolidation / Roll-Up
No
Dashboard
Yes
Key Performance Indicators
No
Predictive Analytics
Yes
Qualitative Analysis
No
Quantitative Analysis
No
Scorecarding
No
Strategic Planning
No
Customer Advocacy
Advocate Management
No
Campaign Management
Yes
Communication Management
Yes
Community Management
No
Gamification
No
Referral Tracking
No
Reporting/Analytics
Yes
Rewards Program
No
Social Engagement
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Customer Loyalty
CRM
No
Corporate Memberships
No
Customer Activity Tracking
Yes
Discount Management
No
Gift Card System
No
Loyalty Card System
No
Member Portal
No
Membership Management
No
No-Card Loyalty System
No
Referral Tracking
No
Rewards Management
No
Customer Reference Management
Nomination Tracking
No
Program Notices
No
Reference Usage Tracking
No
Reward Distribution
No
Search
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
No
Survey Management
Yes
Reputation Management
Campaign Management
Yes
Gamification
No
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
No
Social Media Monitoring
Yes
White Label
No
Review Management
Campaign Management
Yes
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
Yes
Review Monitoring
Yes
Review Notification
Yes
Review Request
Yes
Sentiment Analysis
Yes
Social Sharing
No
White Label
No
Social Media Management
Automated Publishing
No
Brand Tracking
Yes
Content Management
Yes
Customer Engagement
Yes
Multi-Account Management
Yes
Multi-User Collaboration
Yes
Post Scheduling
No
Reporting/Analytics
Yes
Social Media Monitoring
Yes
Product Features
Appointment Scheduling
Appointment Reminders
No
Automated Scheduling
No
Calendar Sync
No
Client Database
No
Group Scheduling
No
Mobile Access
No
Multi-Location
No
Online Booking
No
Online Payments
No
Recurring Appointments
No
Room Booking Management
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Local Marketing
Advertising Management
Yes
CRM
Yes
Email Marketing
No
Feedback Management
Yes
Live Chat
Yes
NAP Management (Name/Address/Phone)
Yes
Online Listings Management
Yes
PR Management
Yes
Reporting / Analytics
Yes
Review Management
Yes
SEO Management
Yes
Social Media Management
Yes
Store Locator
Yes
Website Management
Yes
Marketing Analytics
A/B Testing
No
Campaign Management
No
Channel Attribution
No
Customer Journey Mapping
No
Dashboard
No
Performance Metrics
No
Predictive Analytics
No
ROI Tracking
No
Social Media Metrics
No
Website Analytics
No
Reputation Management
Campaign Management
Yes
Gamification
Yes
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
Yes
Social Media Monitoring
Yes
White Label
Yes
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
Social Media Management
Automated Publishing
Yes
Brand Tracking
Yes
Content Management
Yes
Customer Engagement
Yes
Multi-Account Management
Yes
Multi-User Collaboration
Yes
Post Scheduling
Yes
Reporting/Analytics
Yes
Social Media Monitoring
Yes
Store Locator
Analytics
No
Automatic Location Detection
No
Directions
No
Distance Calculation
No
Event Promotions
No
Mapping
No
Product Search Filtering
No
Promotions / Coupons
No
Search
No
White Label
No
