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Description
Examine the insights from your reviews that influence sales and actively interact with customers where they are most engaged online. Uncover the significant value within your customer feedback data to pinpoint the key factors that drive revenue in your establishments. Gain actionable insights to outperform both national and local rivals in your market. By analyzing the success of leading businesses across the country, you can adopt best practices that contribute to their achievements. It has been found that prolonged wait times for food post-ordering are the most detrimental to revenue when compared to top competitors. Assess your food delivery system to ensure that both kitchen staff and servers possess the necessary training. Illuminate the aspects of customer feedback that directly affect your sales performance. Provide all management levels with visibility into their progress across regional, district, and location metrics. Keep track of business performance by identifying operational and staffing challenges, and engage with reviews for all your locations from a single platform. In addition, coordinate customer feedback from your website with social media reviews to enhance overall customer satisfaction and drive improvements. This comprehensive approach will not only streamline your operations but also foster a greater connection with your clientele.
Description
The Marketing Operating System (MOS) from SeoSamba is a cloud-based marketing software that's ideal for both small businesses and multi-location enterprises.
Your SeoSamba Marketing Opera System includes a number of high-performance tools that will help you build a strong, no-nonsense digital presence.
You can access SEO tools, Google and Facebook review tools, email marketing tools and social marketing tools including a smartphone app, VoIP telephony, call tracking tools and text marketing and messaging tools.
SeoSamba MOS seamlessly integrates to SeoToaster Ultimate CRM. It also features two companion mobile apps, a social media and lead & CRM app to help you manage your business while on the move.
Solution providers can private-labeled SeoSamba MOS.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Facebook
Yes
Google
Yes
Tripadvisor
Yes
Yelp
Yes
Alexa
Yes
Apple Maps
Yes
Constant Contact
No
Demandforce
Yes
DoorDash
Yes
Facebook Ads
No
Integrations
Facebook
Yes
Google
Yes
Tripadvisor
Yes
Yelp
Yes
Alexa
No
Apple Maps
No
Constant Contact
Yes
Demandforce
No
DoorDash
No
Facebook Ads
Yes
Pricing Details
$49.95 per month
Free Trial
No
Free Version
No
Pricing Details
$99.00/month
SeoSamba MOS pricing starts at $99.00 per month. There is a free version.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Merchant Centric
Country
United States
Website
www.merchantcentric.com
Vendor Details
Company Name
SeoSamba
Founded
2008
Country
United States
Website
www.seosamba.com
Product Features
Brand Management
Approval Process Control
No
Artwork Management
No
Asset Management
No
Change Management
No
Fulfillment Distribution
No
Project Management
No
Business Performance Management
Ad Hoc Reports
No
Ad hoc Analysis
No
Budgeting & Forecasting
No
Consolidation / Roll-Up
No
Dashboard
Yes
Key Performance Indicators
No
Predictive Analytics
Yes
Qualitative Analysis
No
Quantitative Analysis
No
Scorecarding
No
Strategic Planning
No
Customer Advocacy
Advocate Management
No
Campaign Management
Yes
Communication Management
Yes
Community Management
No
Gamification
No
Referral Tracking
No
Reporting/Analytics
Yes
Rewards Program
No
Social Engagement
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Customer Loyalty
CRM
No
Corporate Memberships
No
Customer Activity Tracking
Yes
Discount Management
No
Gift Card System
No
Loyalty Card System
No
Member Portal
No
Membership Management
No
No-Card Loyalty System
No
Referral Tracking
No
Rewards Management
No
Customer Reference Management
Nomination Tracking
No
Program Notices
No
Reference Usage Tracking
No
Reward Distribution
No
Search
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
No
Survey Management
Yes
Reputation Management
Campaign Management
Yes
Gamification
No
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
No
Social Media Monitoring
Yes
White Label
No
Review Management
Campaign Management
Yes
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
Yes
Review Monitoring
Yes
Review Notification
Yes
Review Request
Yes
Sentiment Analysis
Yes
Social Sharing
No
White Label
No
Social Media Management
Automated Publishing
No
Brand Tracking
Yes
Content Management
Yes
Customer Engagement
Yes
Multi-Account Management
Yes
Multi-User Collaboration
Yes
Post Scheduling
No
Reporting/Analytics
Yes
Social Media Monitoring
Yes
Product Features
Brand Management
Approval Process Control
Yes
Artwork Management
Yes
Asset Management
Yes
Change Management
Yes
Fulfillment Distribution
No
Project Management
No
Content Marketing
Audience Targeting
No
Brand Management
Yes
Campaign Management
Yes
Categorization / Grouping
Yes
Conversion Tracking
Yes
Distribution Management
Yes
Editorial Calendar
Yes
Multi-Channel Publishing
Yes
Publish Scheduling
Yes
SEO Management
Yes
Social Media Management
Yes
Video Management
No
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Email Marketing
A/B Testing
No
Artificial Intelligence
Yes
Auto-Responders
Yes
CAN SPAM Compliance
Yes
Customer Surveys
No
Drip Campaigns
Yes
Dynamic Content
Yes
Event Triggered Email
Yes
Image Library
Yes
Landing Pages/Web Forms
Yes
Mailing List Management
Yes
Mobile Optimized Emails
Yes
Reporting/Analytics
Yes
Subscriber Management
Yes
Template Management
Yes
WYSIWYG Email Editor
Yes
Local Marketing
Advertising Management
Yes
CRM
Yes
Email Marketing
Yes
Feedback Management
Yes
Live Chat
Yes
NAP Management (Name/Address/Phone)
Yes
Online Listings Management
Yes
PR Management
Yes
Reporting / Analytics
Yes
Review Management
Yes
SEO Management
Yes
Social Media Management
Yes
Store Locator
Yes
Website Management
Yes
Marketing Automation
A/B Testing
No
Analytics / ROI Tracking
Yes
Artificial Intelligence
Yes
Content / Blogging Platform
Yes
Customizable CTAs
Yes
Drip Campaigns
Yes
Dynamic Content
Yes
Landing Pages / Web Forms
Yes
Lead Scoring
Yes
Sales Intelligence
Yes
Search Marketing
Yes
Segmentation
Yes
Social Marketing
Yes
Website Visitor Tracking
Yes
Public Relations
Article Author Database
No
Auto-Update Media Lists
No
Campaign Management
Yes
Clippings Management
No
Communications Calendar
Yes
Contact Management
Yes
Digital Asset Management
Yes
Direct Mail Management
No
Email Distribution
Yes
Press Monitoring
No
Press Release Builder
Yes
Real Estate Marketing
Advertising Management
Yes
CMA
No
CRM
Yes
Contact Management
Yes
Email Marketing
Yes
Lead Generation
Yes
Listing Management / IDX
Yes
Presentation
No
Reporting / Analytics
Yes
SEO
Yes
SMS Marketing
Yes
Social Media Marketing
Yes
Virtual Tour
Yes
Website Builder
Yes
Reputation Management
Campaign Management
No
Gamification
No
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
Yes
Social Media Monitoring
Yes
White Label
Yes
SEO
A/B Testing
No
Artificial Intelligence (AI)
No
Auditing
No
Competitor Analysis
No
Content Management
Yes
Dashboard
Yes
Google Analytics Integration
Yes
Keyword Research Tools
Yes
Keyword Tracking
Yes
Link Management
Yes
Localization
Yes
Mobile Search Tracking
No
Rank Tracking
Yes
Revenue Management
Yes
User Management
Yes
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
Yes
Contact Management
Yes
MMS
Yes
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
No
Text-to-Win
Yes
Social Media Management
Automated Publishing
Yes
Brand Tracking
Yes
Content Management
Yes
Customer Engagement
No
Multi-Account Management
Yes
Multi-User Collaboration
Yes
Post Scheduling
Yes
Reporting/Analytics
Yes
Social Media Monitoring
Yes
Social Media Marketing
Analytics
Yes
Automated Publishing
Yes
Contact Management
No
Content Management
Yes
Conversion Tracking
No
Customer Targeting
No
Keyword Filtering
No
Multi-Account Management
Yes
Post Scheduling
Yes
Website Optimization Tools
Competitor Analysis
No
Content Management
Yes
Keyword Research Tools
Yes
Link Management
Yes
Performance Metrics
Yes
Problem Area Alerts
Yes