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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance customer experiences both in physical locations and online, boost employee efficiency, drive increased revenue, and reveal valuable insights from in-store data using Mercaux’s Omnichannel and Unified Commerce Solutions. Our Composable Architecture empowers you to customize store transformations according to your vision, collaborate seamlessly with preferred systems, and implement changes swiftly. Provide your customers with a rapid, seamless, and adaptable checkout experience that outperforms traditional monolithic POS systems. Our comprehensive platform encompasses everything from Assisted Selling and Clienteling to Remote Selling via WhatsApp and the creation of a Universal Basket. Additionally, we offer In-store Self-Service Solutions featuring Basket Transfer and Checkout options, along with the ability to engage in Remote 1-to-1 Conversations with Store Associates. Track customer behavior from their initial interaction, through the creation of their shopping basket, all the way to the final purchase, while also monitoring Sales Associate activity and product interest funnels. Ultimately, this holistic approach ensures that both customers and staff benefit from a streamlined and engaging retail experience.

Description

Q-nomy’s Retail Task Management software serves as a centralized solution designed to enhance the productivity of roaming agents on the sales floor by allocating tasks based on customer interactions. In addition, it leverages these customer-triggered events to refine and enhance the content displayed on in-store media channels, including digital signage and printed materials, ultimately improving customer experiences and personalizing marketing strategies. This solution significantly boosts the efficiency of roaming agents while helping to identify high-value customers within the store. By guiding agents towards valuable prospects and increasing their effectiveness at the point of sale, it drives sales growth. Furthermore, the system orchestrates processes across various information systems through task management tools that optimize workflows, enforce business regulations, and ensure that unresolved issues receive the necessary attention. Overall, this comprehensive approach not only streamlines operations but also elevates the standard of customer service provided in retail environments.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

JRNI Yes 
SAP Analytics Cloud Yes 
Salesforce Yes 

Integrations

JRNI No 
SAP Analytics Cloud No 
Salesforce No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Mercaux

Founded

2013

Country

United Kingdom

Website

mercaux.com

Vendor Details

Company Name

Q-nomy

Founded

2002

Country

United States

Website

www.qnomy.com

Product Features

Retail Execution

AI / Image Recognition No 
Collaboration Tools Yes 
Data Collection Yes 
Inspection Yes 
Pricing / Placement Optimization Yes 
Product Education Yes 
Product Promotion Strategy Yes 
Retail Site Audit Yes 
Workforce Management Yes 

Product Features

Retail Execution

AI / Image Recognition Yes 
Collaboration Tools No 
Data Collection Yes 
Inspection Yes 
Pricing / Placement Optimization Yes 
Product Education No 
Product Promotion Strategy No 
Retail Site Audit Yes 
Workforce Management Yes 

Task Management

Collaboration Yes 
Create Subtasks Yes 
Gamification No 
Gantt Charts Yes 
Mobile Access Yes 
Percent-Complete Tracking Yes 
Progress Tracking Yes 
Recurring Tasks Yes 
Reporting/Analytics Yes 
Spreadsheet View Yes 
Task Board View No 
Task Planning Yes 
Task Scheduling Yes 
Task Tracking Yes 
Time Tracking No 
To-Do List View Yes 

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