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features
design
support

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Description

Enhance customer experiences both in physical locations and online, boost employee efficiency, drive increased revenue, and reveal valuable insights from in-store data using Mercaux’s Omnichannel and Unified Commerce Solutions. Our Composable Architecture empowers you to customize store transformations according to your vision, collaborate seamlessly with preferred systems, and implement changes swiftly. Provide your customers with a rapid, seamless, and adaptable checkout experience that outperforms traditional monolithic POS systems. Our comprehensive platform encompasses everything from Assisted Selling and Clienteling to Remote Selling via WhatsApp and the creation of a Universal Basket. Additionally, we offer In-store Self-Service Solutions featuring Basket Transfer and Checkout options, along with the ability to engage in Remote 1-to-1 Conversations with Store Associates. Track customer behavior from their initial interaction, through the creation of their shopping basket, all the way to the final purchase, while also monitoring Sales Associate activity and product interest funnels. Ultimately, this holistic approach ensures that both customers and staff benefit from a streamlined and engaging retail experience.

Description

Your retail locations are the primary source of your income, yet they often lack sufficient data. Piing addresses this issue effectively. Piing transforms the realities of the store floor into an organized, real-time database. Headquarters can launch campaigns, merchandising updates, and compliance initiatives to all locations simultaneously. Store teams can then carry out these tasks using mobile devices with photo verification, ensuring that actions are genuinely completed rather than just being logged as done. What sets Piing apart from standard checklist tools is its ability to connect every action with your traffic, labor, and point-of-sale data, enabling you to analyze which stores have executed tasks, the associated costs, and the revenue generated. Each store is evaluated and ranked on a daily basis, highlighting the differences between the highest and lowest performing locations, thus making it easier to identify areas for improvement. Designed specifically for multi-store retailers, Piing is currently operational across Australia and New Zealand, successfully tracking hundreds of thousands of store visits and millions in sales through its platform. - Execute deployments to every store with a single command - Ensure photo-verified task execution via mobile devices - Connect execution metrics to traffic, conversion rates, and revenue - Receive daily performance scores ranging from 0 to 100 for each store.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

JRNI Yes 
SAP Analytics Cloud Yes 
Salesforce Yes 

Integrations

JRNI No 
SAP Analytics Cloud No 
Salesforce No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$250/store/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Mercaux

Founded

2013

Country

United Kingdom

Website

mercaux.com

Vendor Details

Company Name

Piing.ai

Founded

2024

Country

Australia

Website

www.piing.ai

Product Features

Retail Execution

AI / Image Recognition No 
Collaboration Tools Yes 
Data Collection Yes 
Inspection Yes 
Pricing / Placement Optimization Yes 
Product Education Yes 
Product Promotion Strategy Yes 
Retail Site Audit Yes 
Workforce Management Yes 

Product Features

Retail Execution

AI / Image Recognition No 
Collaboration Tools No 
Data Collection No 
Inspection No 
Pricing / Placement Optimization No 
Product Education No 
Product Promotion Strategy No 
Retail Site Audit No 
Workforce Management No 

Alternatives

Alternatives

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