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Description

Mentor is a personalized platform designed for one-on-one customer feedback, making it effortless to create exceptional customer experiences. Successful businesses are often a result of satisfied customers, which stems from tailored interactions. With Mentor, you can gather, monitor, and assess customer feedback in real-time, allowing you to promptly address any issues that arise. Gain insight into your customers' situations and filter their feedback based on particular events. Utilizing advanced AI technology, our platform evaluates customer emotions and sorts feedback into positive, negative, or neutral categories. Customers have various options for submitting their feedback, including open text fields, surveys, images, or videos. Mentor transcends the typical customer satisfaction survey by providing data that is factual and driven by customer input, allowing you to pinpoint specific experiences and deliver personalized solutions effectively. By leveraging these insights, businesses can continuously improve their services and foster deeper connections with their clientele.

Description

MentorCloud assists companies in unlocking tribal knowledge, driving employee engagement, creating inclusive growth, and enabling a culture where everyone wins. Let's talk about how we can help you achieve outstanding business results by leveraging mentoring.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Outlook No 
Salesforce No 

Integrations

Microsoft Outlook Yes 
Salesforce Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Custom Solutions Group

Country

United States

Website

www.csgglobal.com

Vendor Details

Company Name

MentorCloud

Founded

2013

Country

United States

Website

www.mentorcloud.com

Product Features

Training

Academic / Education Yes 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Built-in LMS Yes 
Certification Management No 
Corporate / Business Yes 
Learner Portal Yes 
Mobile Learning Yes 
Simulation Yes 
Synchronous Learning No 
Training Companies Yes 
eCommerce No 

Product Features

Change Management

Approval Workflow No 
Audit Trail No 
Automated Notifications No 
Change Calendar No 
Change Planning No 
Compliance Management No 
Prioritization No 
Release Management No 
Task Management No 
Tracking & Reporting No 
Training Management Yes 

Diversity Recruiting

Analytics / Data No 
Blind Pre-Employment Screening No 
Candidate Evaluations No 
Diverse Candidate Sourcing No 
Eliminate Unconscious Bias No 
Employee Referral No 
Improve Interview / Review Process No 
Job Board No 
Unbiased Job Descriptions No 

Learning Experience Platforms

Built-in Course Authoring No 
Content Sharing Yes 
Employee Portal Yes 
Gamification Yes 
Microlearning Yes 
Mobile Learning Yes 
Multi-User Collaboration Yes 
Recommendations Yes 
Reporting/Analytics Yes 
Self-Service Content Curation Yes 
Social Learning Yes 
Third Party Course Library Yes 

Learning Management Systems (LMS)

Academic / Education No 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring No 
Corporate / Business No 
Customizable No 
Gamification No 
Learner Portal Yes 
Mobile Learning Yes 
Open Source No 
SCORM Compliance No 
Synchronous Learning No 
Video Conferencing Yes 
eCommerce No 
eLearning Companies No 

Mentoring

Action Item Tracking Yes 
Appointment Scheduling Yes 
Billing & Invoicing No 
Client Management No 
Course Management Yes 
Goal Management Yes 
Mentor Matching Yes 
Program Management Yes 
Progress Tracking Yes 

Onboarding

Course Management Yes 
Document Management No 
E-Verify / I-9 Forms No 
Electronic Forms No 
Electronic Signature No 
Employee Handbook No 
Employee Portal Yes 
File Management No 
Job Description Management No 
Orientation Management Yes 
Self Service Portal No 
Task Management No 
Tax Forms No 
Training Management Yes 

Recruiting

Assessments No 
Background Screening No 
CRM No 
Interaction Tracking No 
Internal HR No 
Interview Management No 
Job Board Posting No 
Job Requisition No 
Onboarding Yes 
Recruiting Firms No 
Reference Checking No 
Resume Parsing No 
Self Service Portal No 

Succession Planning

"What If" Scenarios No 
360 Degree Feedback No 
Career Development Yes 
Competency Scale Yes 
Employee Profile Yes 
Goal Management Yes 
Organizational Charting No 
Performance Management No 
Recruiting Management No 
Succession Management No 

Talent Management

Career Development Planning Yes 
Compensation Management No 
Competency Management Yes 
Employee Lifecycle Management Yes 
Goal Setting / Tracking Yes 
Job Description Management No 
Onboarding Yes 
Performance Appraisal No 
Recruiting Management No 
Succession Planning No 
Training Management Yes 

Alternatives

Alternatives

Together Mentoring Reviews

Together Mentoring

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