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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We assist credit unions in crafting standout member experiences by gathering Voice of Member feedback and utilizing a robust, specialized analytics platform tailored to the industry. This solution provides a comprehensive overview of every key metric related to member experience, accessible to all stakeholders in a single location. We deliver insights in real-time, across all channels, every day. MemberXP is designed to evaluate each touchpoint of a member's journey, from initial enrollment in the credit union to securing loans and utilizing mobile applications, ensuring that we ask the right questions to identify both the positive and negative aspects of each unique member path. Rather than relying on a single feedback source or juggling multiple vendors, MemberXP empowers you to gather member insights wherever and whenever they prefer to engage, whether that be online, via mobile, over the phone, on tablets, and more. With our solution specifically crafted for retail finance, our proprietary analytics provide critical answers to questions unique to credit unions. Additionally, MemberXP's specialized alerts and tracking capabilities are instrumental in fostering member loyalty, ensuring that your credit union can continually adapt to meet the evolving needs of its members. By leveraging these insights, credit unions can enhance their service offerings and build stronger relationships with their members.

Description

Union365 is a platform that centralizes member data into a secure database that can be easily navigated. It improves union operations by providing transparent job evaluations, effective grievance tracking and maintaining alignment between leaders and members. The communication app of the system ensures that all members are kept informed, facilitating political actions and strike orchestration. Automating dues collection, and streamlining the management of strike pay, keeps financial transactions simple and members supported. Union365 is designed with inclusivity in the forefront. It offers multi-language support, a self-service platform, and empowers members to engage with union services through a mobile app and website on their terms. Union365 is a powerful tool that empowers unions and their membership, fosters a sense community, and enhances member satisfaction in a modern and effective framework.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ChatGPT
Facebook
Google Workspace
Mailchimp
Microsoft Defender for Office 365
Microsoft PowerPoint
NationBuilder
QuickBooks Accountants
Twilio
X (Twitter)
Yelp
cPanel

Integrations

ChatGPT
Facebook
Google Workspace
Mailchimp
Microsoft Defender for Office 365
Microsoft PowerPoint
NationBuilder
QuickBooks Accountants
Twilio
X (Twitter)
Yelp
cPanel

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$50 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

MemberXP

Country

United States

Website

www.memberxp.com

Vendor Details

Company Name

Union365

Founded

2022

Country

Canada

Website

union365.ca

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Membership Management

Application Management
Automatic Renewals
Committee Management
Dues Management
Email Marketing
Event Management
Member Directory
Member Portal
Member Types
Membership Database
Nonprofit Membership
Payment Processing
Website Management

Alternatives

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