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Description
Meltwater delivers intelligence you can act on.
In a world where brand perception is shaped in real time, across news, social, influencers, digital communities, and increasingly AI answer engines (LLMs), the challenge is no longer access to information. It’s knowing what matters, what it means, and what to do next.
That’s where Meltwater leads.
We transform global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, more confident decisions. By unifying fragmented data sources into a single platform, we don’t just help organizations keep up with the pace of change—we help them stay ahead of it.
Since 2001, we’ve been at the forefront of helping organizations harness the power of information. We analyze over 1 billion pieces of content each day, giving our customers a comprehensive view of the conversations, behaviors, and forces shaping their markets.
With 27,000 customers, 50 offices across six continents, and 2,200 employees, Meltwater is the partner of choice for organizations that don’t just want more data—they want direction.
Description
Sprinklr Insights is an AI-native consumer intelligence platform that gives enterprises real-time consumer, competitor, and market intelligence from 30+ channels without the noise. It unifies the core listening and intelligence workflows that includes social listening, brand monitoring, Voice of the Customer, crisis management, and competitive intelligence on a single platform, turning fragmented conversations across social, digital, news, and review sources into clear, actionable recommendations. With more than a decade of purpose-built AI for unstructured data, Sprinklr Insights helps brands understand audiences, protect reputation, and make smarter, data-backed decisions.
Key Features
Most Comprehensive Channel Coverage: Integrates 30+ social and digital channels, 400K+ media sources, and 1B+ websites and review sites, plus the ability to ingest owned data, for a full 360-degree view of customer feedback.
Social Listening: Monitor market conversations across 30+ channels, 400K+ media sources, and 1B+ websites and review sites for a full 360-degree view.
Brand Monitoring and Reputation Management: Track mentions, KPIs, sentiment, and trends, and benchmark brand perception against competitors.
Voice of the Customer: Capture feedback on products and services, spot trends, understand critical consumer needs and manage your online reputation effectively.
PR and Crisis Management: Detect reputation threats early, get real-time alerts, and route insights to the right teams for a fast response.
Sentiment Analysis: AI-powered sentiment and emotion detection across text, video, audio, and images, delivering 90%+ accurate, contextual insights.
Competitive Intelligence: Compare performance, engagement, and sentiment across competitor brands
API Access
Has API
No
API Access
Has API
Yes
Integrations
Videoma Intelion
Yes
Desktop.com
Yes
Discord
No
Google Analytics
No
Instagram
No
Intelligence2day
Yes
Microsoft 365
No
Netino
Yes
Pinterest
No
Rippling
Yes
Integrations
Videoma Intelion
No
Desktop.com
No
Discord
Yes
Google Analytics
Yes
Instagram
Yes
Intelligence2day
No
Microsoft 365
Yes
Netino
No
Pinterest
Yes
Rippling
No
Pricing Details
Meltwater does not use a fixed public price list. Pricing depends on your team’s needs, coverage requirements, and contract terms.
Indicative ranges start from $10,000/year for Starter, $25,000/year for Pro, and $130,000/year for Enterprise. Final quotes vary by setup. Prices are in $USD.
Indicative ranges start from $10,000/year for Starter, $25,000/year for Pro, and $130,000/year for Enterprise. Final quotes vary by setup. Prices are in $USD.
Free Trial
No
Free Version
No
Pricing Details
Custom quote-based pricing
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Meltwater Group
Founded
2001
Country
San Francisco
Website
www.meltwater.com
Vendor Details
Company Name
Sprinklr
Founded
2009
Country
United States
Website
www.sprinklr.com/products/consumer-intelligence/
Product Features
Audience Intelligence
AI / Machine Learning
No
Audience Segmentation
No
Competitive Intelligence
No
Content Tracking
No
Data Visualization
No
Data-Driven Insights
No
Filters / Search
No
Image Recognition
No
Sentiment Analysis
No
Social Listening
No
Social Media Analytics
No
Trend Tracking
No
Media Monitoring
Alerts / Notifications
Yes
Broadcast Media Monitoring
Yes
Content Translation
Yes
Dashboards / Reporting
Yes
Export Results
Yes
Online News Monitoring
Yes
Podcast Monitoring
Yes
Print Media Monitoring
Yes
Social Media Monitoring
Yes
Public Relations
Article Author Database
Yes
Auto-Update Media Lists
Yes
Campaign Management
Yes
Clippings Management
Yes
Communications Calendar
Yes
Contact Management
Yes
Digital Asset Management
Yes
Direct Mail Management
Yes
Email Distribution
Yes
Press Monitoring
Yes
Press Release Builder
Yes
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
No
Social Media Metrics
Yes
Social Media Monitoring
Yes
White Label
No
Social Media Analytics Tools
Campaign Analytics
Yes
Competitor Monitoring
Yes
Customizable Reports
Yes
Engagement Tracking
No
Influencer Tracking
No
Multi-Channel Data Collection
Yes
Social Media Management
Automated Publishing
No
Brand Tracking
Yes
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
Yes
Reporting/Analytics
Yes
Social Media Monitoring
Yes
Social Media Marketing
Analytics
Yes
Automated Publishing
No
Contact Management
No
Content Management
No
Conversion Tracking
No
Customer Targeting
No
Keyword Filtering
No
Multi-Account Management
No
Post Scheduling
Yes
Social Media Monitoring
Audience Segmentation
No
Competitive Analysis
Yes
Configurable Alerts
No
Customer Engagement
No
Dashboard
Yes
Impact Scoring
No
Influencer Tracking
Yes
Reputation Management
Yes
Sentiment Analysis
Yes
Trend Tracking
Yes
Product Features
Brand Management
Approval Process Control
No
Artwork Management
No
Asset Management
No
Change Management
No
Fulfillment Distribution
No
Project Management
No
Media Monitoring
Alerts / Notifications
Yes
Broadcast Media Monitoring
No
Content Translation
No
Dashboards / Reporting
Yes
Export Results
No
Online News Monitoring
No
Podcast Monitoring
No
Print Media Monitoring
No
Social Media Monitoring
Yes
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
Yes
Social Media Metrics
No
Social Media Monitoring
Yes
White Label
No
