Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Meltwater delivers intelligence you can act on.
In a world where brand perception is shaped in real time, across news, social, influencers, digital communities, and increasingly AI answer engines (LLMs), the challenge is no longer access to information. It’s knowing what matters, what it means, and what to do next.
That’s where Meltwater leads.
We transform global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, more confident decisions. By unifying fragmented data sources into a single platform, we don’t just help organizations keep up with the pace of change—we help them stay ahead of it.
Since 2001, we’ve been at the forefront of helping organizations harness the power of information. We analyze over 1 billion pieces of content each day, giving our customers a comprehensive view of the conversations, behaviors, and forces shaping their markets.
With 27,000 customers, 50 offices across six continents, and 2,200 employees, Meltwater is the partner of choice for organizations that don’t just want more data—they want direction.
Description
Develop and nurture cross-channel connections to enhance customer satisfaction with an impressive 50 million transactions monthly, 10 million bot interactions, and engagement across 500 million sites and over 15 major social networks as well as five primary instant messaging platforms—creating a cohesive digital engagement experience with a customer experience (CX) focus! Our goal is to empower every organization globally to enhance customer happiness. Currently, 70 of the top 100 most valuable brands recognize us as the essential ingredient in crafting remarkable customer experiences. By facilitating millions of interactions across various non-voice channels, SimplySocial ensures exemplary customer support with complete omni-channel integration. Leveraging advanced machine learning and cutting-edge AI for both agents and customer interactions, we are pioneers in conversation management. Simplify360 enables you to efficiently dispatch responses, manage replies, and publish content across multiple messaging platforms such as WhatsApp, WeChat, Line, Viber, and SMS, making it a comprehensive solution for all your non-voice customer service needs. This innovative approach ensures that businesses can maintain strong relationships with their customers while streamlining their communication efforts.
API Access
Has API
No
API Access
Has API
No
Integrations
Videoma Intelion
Yes
Audiense
Yes
Data Virtuality
Yes
Desktop.com
Yes
Facebook
No
Infodesk
Yes
Instagram
No
Intelligence2day
Yes
LINE
No
LinkedIn
No
Integrations
Videoma Intelion
No
Audiense
No
Data Virtuality
No
Desktop.com
No
Facebook
Yes
Infodesk
No
Instagram
Yes
Intelligence2day
No
LINE
Yes
LinkedIn
Yes
Pricing Details
Meltwater does not use a fixed public price list. Pricing depends on your team’s needs, coverage requirements, and contract terms.
Indicative ranges start from $10,000/year for Starter, $25,000/year for Pro, and $130,000/year for Enterprise. Final quotes vary by setup. Prices are in $USD.
Indicative ranges start from $10,000/year for Starter, $25,000/year for Pro, and $130,000/year for Enterprise. Final quotes vary by setup. Prices are in $USD.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Meltwater Group
Founded
2001
Country
San Francisco
Website
www.meltwater.com
Vendor Details
Company Name
Simplify360
Founded
2009
Country
United States
Website
simplify360.com
Product Features
Audience Intelligence
AI / Machine Learning
No
Audience Segmentation
No
Competitive Intelligence
No
Content Tracking
No
Data Visualization
No
Data-Driven Insights
No
Filters / Search
No
Image Recognition
No
Sentiment Analysis
No
Social Listening
No
Social Media Analytics
No
Trend Tracking
No
Media Monitoring
Alerts / Notifications
Yes
Broadcast Media Monitoring
Yes
Content Translation
Yes
Dashboards / Reporting
Yes
Export Results
Yes
Online News Monitoring
Yes
Podcast Monitoring
Yes
Print Media Monitoring
Yes
Social Media Monitoring
Yes
Public Relations
Article Author Database
Yes
Auto-Update Media Lists
Yes
Campaign Management
Yes
Clippings Management
Yes
Communications Calendar
Yes
Contact Management
Yes
Digital Asset Management
Yes
Direct Mail Management
Yes
Email Distribution
Yes
Press Monitoring
Yes
Press Release Builder
Yes
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
No
Social Media Metrics
Yes
Social Media Monitoring
Yes
White Label
No
Social Media Analytics Tools
Campaign Analytics
Yes
Competitor Monitoring
Yes
Customizable Reports
Yes
Engagement Tracking
No
Influencer Tracking
No
Multi-Channel Data Collection
Yes
Social Media Management
Automated Publishing
No
Brand Tracking
Yes
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
Yes
Reporting/Analytics
Yes
Social Media Monitoring
Yes
Social Media Marketing
Analytics
Yes
Automated Publishing
No
Contact Management
No
Content Management
No
Conversion Tracking
No
Customer Targeting
No
Keyword Filtering
No
Multi-Account Management
No
Post Scheduling
Yes
Social Media Monitoring
Audience Segmentation
No
Competitive Analysis
Yes
Configurable Alerts
No
Customer Engagement
No
Dashboard
Yes
Impact Scoring
No
Influencer Tracking
Yes
Reputation Management
Yes
Sentiment Analysis
Yes
Trend Tracking
Yes
Product Features
Campaign Management
Channel Management
No
Contact Database
No
Email Marketing
No
Event Triggered Actions
No
Lead Management
No
Multi-Campaign
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
Social Media Monitoring
Audience Segmentation
No
Competitive Analysis
No
Configurable Alerts
No
Customer Engagement
No
Dashboard
No
Impact Scoring
No
Influencer Tracking
No
Reputation Management
No
Sentiment Analysis
No
Trend Tracking
No