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Description

Meltwater delivers intelligence you can act on. In a world where brand perception is shaped in real time, across news, social, influencers, digital communities, and increasingly AI answer engines (LLMs), the challenge is no longer access to information. It’s knowing what matters, what it means, and what to do next. That’s where Meltwater leads. We transform global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, more confident decisions. By unifying fragmented data sources into a single platform, we don’t just help organizations keep up with the pace of change—we help them stay ahead of it. Since 2001, we’ve been at the forefront of helping organizations harness the power of information. We analyze over 1 billion pieces of content each day, giving our customers a comprehensive view of the conversations, behaviors, and forces shaping their markets. With 27,000 customers, 50 offices across six continents, and 2,200 employees, Meltwater is the partner of choice for organizations that don’t just want more data—they want direction.

Description

Google, Facebook, local search directories and employee review sites, as well as app directories and directories. You can track reviews about your products and services from one easy-to-use dashboard. Consumers expect a response within 24hrs of posting an online question. This is more than 80%. Receive automatic email notifications to keep up with new reviews and respond directly from the Reputology interface. Our native workflow tool allows you to track how your team responds to reviews and monitor the progress of each review. Reputology allows you to escalate issues to the right people so your team can provide top-notch customer service. Even if you are experienced in dealing with unhappy customers, responding to negative reviews can be daunting. It can be difficult to turn this into a scaleable process for your entire company. However, consistency is crucial for a high-quality response and resolution.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Videoma Intelion Yes 
Audiense Yes 
Caliber Yes 
Data Virtuality Yes 
Desktop.com Yes 
Hootsuite No 
Infodesk Yes 
Intelligence2day Yes 
Netino Yes 
Rippling Yes 
Semeon Analytics Yes 
Supermetrics Yes 

Integrations

Videoma Intelion No 
Audiense No 
Caliber No 
Data Virtuality No 
Desktop.com No 
Hootsuite Yes 
Infodesk No 
Intelligence2day No 
Netino No 
Rippling No 
Semeon Analytics No 
Supermetrics No 

Pricing Details

Meltwater does not use a fixed public price list. Pricing depends on your team’s needs, coverage requirements, and contract terms.

Indicative ranges start from $10,000/year for Starter, $25,000/year for Pro, and $130,000/year for Enterprise. Final quotes vary by setup. Prices are in $USD.
Free Trial No 
Free Version No 

Pricing Details

$49 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Meltwater Group

Founded

2001

Country

San Francisco

Website

www.meltwater.com

Vendor Details

Company Name

Reputology

Founded

2013

Country

United States

Website

reputology.com

Product Features

Audience Intelligence

AI / Machine Learning No 
Audience Segmentation No 
Competitive Intelligence No 
Content Tracking No 
Data Visualization No 
Data-Driven Insights No 
Filters / Search No 
Image Recognition No 
Sentiment Analysis No 
Social Listening No 
Social Media Analytics No 
Trend Tracking No 

Media Monitoring

Alerts / Notifications Yes 
Broadcast Media Monitoring Yes 
Content Translation Yes 
Dashboards / Reporting Yes 
Export Results Yes 
Online News Monitoring Yes 
Podcast Monitoring Yes 
Print Media Monitoring Yes 
Social Media Monitoring Yes 

Public Relations

Article Author Database Yes 
Auto-Update Media Lists Yes 
Campaign Management Yes 
Clippings Management Yes 
Communications Calendar Yes 
Contact Management Yes 
Digital Asset Management Yes 
Direct Mail Management Yes 
Email Distribution Yes 
Press Monitoring Yes 
Press Release Builder Yes 

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics Yes 
Social Media Monitoring Yes 
White Label No 

Social Media Analytics Tools

Campaign Analytics Yes 
Competitor Monitoring Yes 
Customizable Reports Yes 
Engagement Tracking No 
Influencer Tracking No 
Multi-Channel Data Collection Yes 

Social Media Management

Automated Publishing No 
Brand Tracking Yes 
Content Management No 
Customer Engagement No 
Multi-Account Management No 
Multi-User Collaboration No 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Social Media Marketing

Analytics Yes 
Automated Publishing No 
Contact Management No 
Content Management No 
Conversion Tracking No 
Customer Targeting No 
Keyword Filtering No 
Multi-Account Management No 
Post Scheduling Yes 

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis Yes 
Configurable Alerts No 
Customer Engagement No 
Dashboard Yes 
Impact Scoring No 
Influencer Tracking Yes 
Reputation Management Yes 
Sentiment Analysis Yes 
Trend Tracking Yes 

Product Features

Brand Management

Approval Process Control No 
Artwork Management No 
Asset Management No 
Change Management No 
Fulfillment Distribution No 
Project Management Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Reputation Management

Campaign Management No 
Gamification No 
Response Management Yes 
Review Generation No 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Social Media Marketing

Analytics Yes 
Automated Publishing No 
Contact Management No 
Content Management No 
Conversion Tracking No 
Customer Targeting No 
Keyword Filtering Yes 
Multi-Account Management Yes 
Post Scheduling Yes 

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