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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Medical-X, a company based in the Netherlands, focuses on creating and distributing innovative simulation products that enhance medical education and training. Their diverse lineup features lifelike and customizable simulators aimed at preparing first responders and healthcare professionals for authentic medical situations. Among their offerings is the ADAM-X adult patient simulator, which accurately represents human skeletal and anatomical traits, thereby improving the realism of training experiences. For pediatric care, they provide the NENASim simulator, which comes in three distinct sizes: preemie, newborn, and infant, each tailored to simulate realistic scenarios in pediatric healthcare. Additionally, Medical-X has developed the LAP-X surgical simulator, recognized for being the lightest and most portable option in the market, with configurations available in hybrid, virtual reality, or box formats. Their task trainers, including the Airway Management Trainer and IV Arm, offer practical solutions for hands-on skills training, further enhancing the educational experience. With a commitment to advancing medical training, Medical-X continues to innovate and evolve its product offerings to meet the needs of the healthcare industry.

Description

ServiceSim is a simulated customer with AI that allows your agents to practice any customer scenario in an actual conversation. ServiceSim allows agents to practice with voice or chat, bridging the gap between classroom and contact center training. ServiceSim prepares your agents to handle any customer service challenge, whether it's handling complex product inquiries, dealing with angry customers, or resolving complex support issues. Replicate the customer's side of any interaction by using unique and realistic voice or text conversations that simulate the most sophisticated customers. Trainers do not need to constantly watch over agents to effectively deliver feedback, give instructions, and spot problems.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Visit our website for more information on ServiceSim pricing.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Medical-X

Country

Netherlands

Website

medical-x.com

Vendor Details

Company Name

Vistio

Founded

2017

Country

United States

Website

www.vistio.io/servicesim/

Product Features

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Alternatives

Alternatives

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