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Average Ratings 2 Ratings
Description
Elevate your customer experience by transforming them into enthusiastic advocates through the use of Screen Share-enabled support. This innovative approach can cut support time by up to 82% in just minutes, leading to a marked increase in customer satisfaction through real-time solutions. By redefining your support team as a profit-generating unit, you can significantly streamline the support process. The ability to visualize your customers’ screens allows you to guide them directly to resolutions, making assistance straightforward and effective. With Median, you can observe your website visitors as they navigate in real-time, enabling you to instantly join their session, gently navigate their screens, and provide clear guidance. This method drastically reduces the time spent on support, eliminates the need for customers to describe their issues in detail, and proactively reduces future support requests with a simple screen-sharing feature. Begin your journey with a free trial today, and enjoy the convenience of Median’s integration with 12 leading chat platforms. Transition from chat to screen sharing effortlessly with just one click, ensuring that easy and interactive support is always within reach once you install the Median code on your site. This powerful tool not only enhances customer interactions but also empowers your support team to provide effective solutions promptly.
Description
Medianizer organizes your assortment of videos, music, games, and literature with ease. By simply scanning the folders on your computer or network, it can generate a user-friendly catalog that includes covers, images, filmographies, discographies, and more. If you own a large collection of Blu-rays, DVDs, physical books, and vinyl records, Medianizer can accommodate all these formats effortlessly. It manages a wide range of media types, whether they are files, removable storage like CDs, or physical items such as books and records that a computer cannot read. Imagine having a selection of films in various formats—video files, DVDs, and Blu-rays—and wanting to enjoy a family movie night. You might wonder how to identify which films are appropriate for your children without manually checking each title against online parental ratings. Fortunately, by launching Medianizer and specifying your preferences—like selecting comedy films rated PG-13 that you haven't seen yet—the program will compile and present a list of all suitable movies from your collection, making your viewing choices effortless. This feature not only saves time but also enhances your family's movie-watching experience.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Chatra
Yes
Drift
Yes
Intercom
Yes
LiveChat
Yes
Olark
Yes
Re:amaze
Yes
Slaask
Yes
SnapEngage
Yes
Zendesk
Yes
tawk.to
Yes
Integrations
Chatra
No
Drift
No
Intercom
No
LiveChat
No
Olark
No
Re:amaze
No
Slaask
No
SnapEngage
No
Zendesk
No
tawk.to
No
Pricing Details
$50 per month
Free Trial
Yes
Free Version
No
Pricing Details
$79.95 one-time payment
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Median
Founded
2017
Country
United States
Website
www.hellomedian.com
Vendor Details
Company Name
Medianizer
Founded
2007
Country
United Kingdom
Website
www.medianizer.com
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Screen Sharing
Annotations / Drawing Tools
No
Desktop / Browser Sharing
No
Mobile Screen Sharing
No
Presenter Control Management
No
Remote Control
No
Screen Capture
No
Screen Mirroring
No
Screen Recording
No