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Average Ratings 0 Ratings
Description
MediaWiki serves as a collaborative platform for documentation, supported by an active community of contributors. This robust software is utilized by countless websites and numerous organizations, including powering Wikipedia and various other sites. MediaWiki facilitates the collection and organization of knowledge, making it accessible to a wide audience. It is a powerful tool that is multilingual, open-source, customizable, reliable, and available at no cost. You can explore its features to determine if MediaWiki is suitable for your needs. Setting up and managing MediaWiki involves downloading, installing, and configuring the software, and you can enhance its capabilities by adding various extensions. If you encounter any issues, you can refer to the Errors and Symptoms section or the FAQ for assistance. For those without server access, there are hosting services available, as well as options for professional development and consulting. You can join the MediaWiki Stakeholders user group for additional support. Resources are available to help you navigate the platform, edit pages, and personalize your experience, alongside guidance on developing and extending the code. If you're new to coding, there are introductory resources to get you started in development. With a wealth of tools and community support, MediaWiki empowers users to share and expand knowledge effectively.
Description
MindTouch is a robust knowledge management solution powered by AI, aimed at improving customer self-service, assisting agents, and enhancing the overall customer experience. This platform allows businesses to create, manage, and distribute personalized, consistent content through multiple channels, such as websites, support portals, and CRM applications. Noteworthy features encompass advanced search functionality, tailored content delivery, access control mechanisms, and seamless integration with platforms such as Salesforce and ServiceNow. In addition to supporting content in multiple languages, it provides analytics tools to refine the effectiveness of the knowledge base. By serving as a centralized information hub, MindTouch significantly lowers support costs, boosts customer satisfaction, and enhances operational efficiency, ultimately leading to a more streamlined service experience for users. Its ability to adapt to various organizational needs makes it an invaluable asset for businesses striving to provide exceptional customer service.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
AWS Marketplace
Anything
Bitergia Analytics
CA Flowdock
ConvertCSV
FireStats
Flockport
Hostripples
Indent
Kamatera
Integrations
AWS Marketplace
Anything
Bitergia Analytics
CA Flowdock
ConvertCSV
FireStats
Flockport
Hostripples
Indent
Kamatera
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
MediaWiki
Country
United States
Website
www.mediawiki.org/wiki/MediaWiki
Vendor Details
Company Name
MindTouch
Founded
2005
Country
United States
Website
www.mindtouch.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal