Learn More

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 299 Ratings

Total
ease
features
design
support

Description

MaxContact is compatible with sites with 6 to 1000+ users. MaxContact has clients in all sectors, including BPO's and financial services providers. MaxContact is a trusted supplier to many of these market leaders.

Description

Squaretalk is a powerful contact center solution that transforms how modern sales teams connect with prospects and customers, convert sales opportunities, and grow their operations. It offers AI Voice Agents, omnichannel communication (including voice, WhatsApp messaging, SMS, and email), powerful call-handling features, and affordable scalability without additional complexity or costs. Squaretalk combines powerful communication tools with intelligent automation to help teams work more efficiently and deliver better customer experiences. Advanced call handling, automated transcripts, and sentiment analysis provide greater visibility into every conversation. The built-in contact management system keeps interactions organized and ensures no lead falls through the cracks. Flexible workflows can be customized to match specific operational needs, while advanced reporting tools offer actionable insights into team performance and business outcomes. Internal chat streamlines collaboration through instant communication, simplified mentoring, efficient escalations, and the consolidation of internal and external conversations within a single platform. Backed by enterprise-grade security, Squaretalk ensures that customer data remains protected and compliant. With local numbers in over 150 popular and niche destinations, we enable businesses of all sizes to establish and maintain a local presence, build trust, support their global expansion, and shorten sales cycles. Discover how Squaretalk’s cloud contact center platform can enhance your team’s connection rates and performance.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Freshdesk No 
Freshsales No 
HubSpot CRM No 
HubSpot Customer Platform No 
Pipedrive No 
Salesforce No 
WhatsApp No 
Zendesk No 
Zoho CRM No 
Zoho Desk No 
monday AI work platform No 

Integrations

Freshdesk Yes 
Freshsales Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Pipedrive Yes 
Salesforce Yes 
WhatsApp Yes 
Zendesk Yes 
Zoho CRM Yes 
Zoho Desk Yes 
monday AI work platform Yes 

Pricing Details

£49 per month per User
Free Trial Yes 
Free Version No 

Pricing Details

$15/month/user
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

MaxContact

Country

United Kingdom

Website

www.maxcontact.com

Vendor Details

Company Name

Squaretalk

Founded

2010

Country

Israel

Website

squaretalk.com

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys No 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Call Tracking

CRM No 
Call Log No 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management Yes 
Conversion Tracking Yes 
IVR / Voice Recognition Yes 
Keyword Tracking No 

Cloud Communication Platform

Audio / Video Conferencing No 
Call Center Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management No 
File Sharing No 
IVR / Voice Recognition Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing No 

Dashboard

Annotations No 
Data Source Integrations No 
Functions / Calculations No 
Interactive Yes 
KPIs Yes 
OLAP No 
Private Dashboards Yes 
Public Dashboards Yes 
Scorecards Yes 
Themes No 
Visual Analytics Yes 
Widgets Yes 

Lead Management

Activity Tracking Yes 
Campaign Management Yes 
Lead Capture Yes 
Lead Distribution No 
Lead Nurturing No 
Lead Scoring No 
Lead Segmentation Yes 
Pipeline Management No 
Prospecting Tools No 
Source Tracking No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing Yes 
Website Visitor Tracking No 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

Reporting

Customizable Dashboard Yes 
Data Source Connectors No 
Drag & Drop Yes 
Drill Down No 
Email Reports No 
Financial Reports No 
Forecasting No 
Marketing Reports No 
OLAP No 
Report Export No 
Sales Reports Yes 
Scheduled / Automated Reports Yes 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing No 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance No 
FTC Compliance Yes 
Lead Capture No 
Lead Management Yes 

SIP Trunk

Automatic Fail-over Routing Yes 
Call Data Records Yes 
Caller ID Yes 
Disaster Recovery Yes 
International Numbers Yes 
Multiple DID Options Yes 
PSTN Forwarding Yes 
Toll-Free Numbers Yes 
e911 No 

Softphone

Audio / Video Conferencing No 
Call Logging Yes 
Call Recording Yes 
Call Transfer Yes 
Caller Identification Yes 
Chat / Messaging No 
Contact Management Yes 
Fax Management No 

Alternatives

Alternatives