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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

MavSocial is a social media and reputation management and advertising solution for businesses, agencies, and marketers to manage their Facebook and Instagram, Twitter, LinkedIn and Google My Business accounts. Publish: Directly to all the channels above with options for scheduling and bulk publishing, targeting, etc. Advertise: Create ads and manage campaigns on Facebook (boosted, unpublished), Twitter, Instagram and LinkedIn, including bulk location targeting ads. Engagement: You can respond to all your social media comments and mentions, DMs, ad comment + your reviews easily from one unified mailbox Collaboration: MavSocial's Incredibly Flexible Teams and Brands module lets you manage profiles, users, teams, and brands in any way you like. Reports: Downloadable reports that allow you to see and analyze the most important metrics in your social media accounts. Digital Library: All your digital assets can be stored in one place for easy access

Description

The leading cloud helpdesk for managing social media, alongside email, chatbots, contact forms, and review platforms, consolidates all text-based customer support channels into one seamless inbox, ensuring that no customer inquiry is overlooked. This comprehensive social customer service solution collects all incoming requests in a single ticketing system, allowing for effective task sharing and keeping the team informed. It efficiently addresses support tickets from various social media platforms like Facebook, Instagram, YouTube, and Twitter. Additionally, with live chat capabilities on your website, issues can be resolved in real-time. Take control of your support emails and enhance your website and Facebook pages with custom forms. This tool reduces the volume of support tickets while providing valuable insights into customer interactions. Additionally, it features a smart self-service FAQ option for your website, enabling customers to find answers independently. With robust statistics and insights, you can make informed adjustments to your services. Furthermore, the API allows for seamless integration with your existing internal systems, enhancing operational efficiency. Overall, this platform transforms customer service by unifying various channels and providing actionable insights for continuous improvement.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
X (Twitter) Yes 
YouTube Yes 
Crowd Analyzer Yes 
Google Business Profile Yes 
LinkedIn Yes 

Integrations

Facebook Yes 
Instagram Yes 
X (Twitter) Yes 
YouTube Yes 
Crowd Analyzer No 
Google Business Profile No 
LinkedIn No 

Pricing Details

$19.00/month/user
Small Business: Free
Advanced: $19/month
Pro: $78/month
Business: $199/month
Enterprise: Custom
Free Trial Yes 
Free Version Yes 

Pricing Details

$9 per user, per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Maventus Group

Founded

2012

Country

United States

Website

mavsocial.com

Vendor Details

Company Name

Socialboards

Country

Norway

Website

socialboards.com/en/

Product Features

Social Media Advertising

Ad Buying No 
Ad Creation Yes 
Bulk Advertising Yes 
Campaign Management Yes 
Collaboration Tools Yes 
Comment / Reply Moderation Yes 
Digital Asset Management Yes 
Reporting / Analytics Yes 
Retargeting Yes 
Roles / Permissions Yes 

Social Media Analytics Tools

Campaign Analytics Yes 
Competitor Monitoring Yes 
Customizable Reports No 
Engagement Tracking Yes 
Influencer Tracking No 
Multi-Channel Data Collection No 

Social Media Management

Automated Publishing Yes 
Brand Tracking Yes 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Social Media Marketing

Analytics Yes 
Automated Publishing Yes 
Contact Management No 
Content Management Yes 
Conversion Tracking No 
Customer Targeting Yes 
Keyword Filtering Yes 
Multi-Account Management Yes 
Post Scheduling Yes 

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis Yes 
Configurable Alerts Yes 
Customer Engagement Yes 
Dashboard Yes 
Impact Scoring No 
Influencer Tracking No 
Reputation Management Yes 
Sentiment Analysis Yes 
Trend Tracking No 

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling No 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

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