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support

Description

Trusted for essential applications without the need for coding, Matroid's software detects visual defects using any camera across various spectra. This advanced computer vision technology ensures dependable safety-critical inspections while maintaining digital traceability. Furthermore, Matroid automatically confirms that human operators adhere to established standard operating procedures. The system is designed to continually observe and validate manual operations, recording timestamps, cycle counts, and cycle durations for analysis. Users can benefit from customizable real-time alerts, video analytics, playback options, and much more to enhance decision-making. By harnessing actionable insights, organizations can drive ongoing improvement initiatives. The innovative technology implemented by Matroid not only identifies unsafe conditions but also provides instant notifications and allows for the reporting of safety incidents through video playback. In addition, Matroid consistently tracks and verifies tasks performed at gates, delivering real-time operational insights that empower ground operations to refine their processes continuously. This comprehensive monitoring capability significantly enhances overall safety and efficiency in various operational environments.

Description

Visual Assistance is an online customer support software that allows real-time screen sharing and video collaboration. Users can invite customers quickly to sessions via SMS and email. Agents can visually troubleshoot problems using live camera streaming on mobile devices. Voice chat speeds up resolutions by allowing natural conversations. Both parties can highlight details in images using annotation tools. A dashboard gives insights into resource usage, allowing for better resource optimization. The main benefits are a quick session start, an intuitive interface with strong security, quicker issue resolution and reduced onsite visits. Use cases include remote support, installation guidance and inspections, as well as training.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$50/month/5 users
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Matroid

Founded

2016

Country

United States

Website

www.matroid.com

Vendor Details

Company Name

OptimaTech Limited

Founded

2023

Country

New Zealand

Website

www.optimatech.co.nz/

Product Features

Computer Vision

Blob Detection & Analysis
Building Tools
Image Processing
Multiple Image Type Support
Reporting / Analytics Integration
Smart Camera Integration

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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