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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Matrix Booking is a modular platform designed to streamline how organisations manage workspaces, from desks and meeting rooms to parking spaces, devices, and shared resources, all through a single interface. Engineered for hybrid work environments, it balances user-friendly booking with granular admin control. Built with robust APIs and native integration with Microsoft 365 (including Outlook and Teams), Matrix Booking fits into your existing stack without disruption. Role-based access, booking rules, and dynamic workflows allow workplace policies to be enforced intelligently, no workarounds needed. Admins get real-time data on occupancy and usage trends, enabling proactive planning and optimisation. You can define zones, automate check-ins, and customise permissions based on location, role, or resource type. Deployed across security-conscious sectors like government, healthcare, and education, Matrix Booking is built for scale, resilience, and compliance. We’re proudly employee-owned, meaning we’re accountable to our users, not external investors, and we’re continuously evolving the platform based on real-world feedback.

Description

Prepare for the future of conversational commerce by providing exceptional service and enhancing customer experience. Are you equipped for the demands of conversational commerce? Modern consumers anticipate highly personalized service interactions that occur in real-time and through their preferred channels. To meet these expectations, businesses must first streamline their customer service operations. The ROBIN Program is designed to assist teams in elevating customer service level agreements, increasing operational efficiency, and driving sales growth. This program features a Conversation Console that integrates with your data warehouse and offers data-informed coaching. Once your customer service is optimized, our Growth Suite enables you to expand your operations effectively. You can incorporate additional channels, enhance automation, and improve overall performance as you transition into conversational commerce—progressively. All inquiries from various channels are managed in a single, user-friendly console without the hassle of tickets or waiting times. Questions are intelligently routed to the appropriate representative, with all relevant customer data easily accessible. Key features encompass a dynamic web form, live chat capabilities, and customer co-browsing to create an interactive experience. Ultimately, this comprehensive approach empowers businesses to thrive in the evolving landscape of customer engagement.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Brivo Yes 
Microsoft 365 Yes 
Microsoft Entra ID Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Voyced No 

Integrations

Brivo No 
Microsoft 365 No 
Microsoft Entra ID No 
Microsoft Outlook No 
Microsoft Teams No 
Voyced Yes 

Pricing Details

£1.00 per resource, per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Matrix Booking

Founded

2013

Website

www.matrixbooking.com

Vendor Details

Company Name

ROBIN

Founded

2011

Country

Netherlands

Website

www.robinhq.com

Product Features

Meeting Room Booking System

Digital Signage Yes 
Internal Meetings Yes 
Multi-Location Yes 
Online Booking Yes 
Payment Processing No 
Third Party Booking No 
Utilization Reporting Yes 
Vendor Management No 
Visitor Management Yes 

Space Management

Change Management No 
Design Management No 
Floor Plans & Maps Yes 
For Offices Yes 
For Retail No 
Occupancy Management No 
Planogramming No 
Shelf Planning No 
Space Reservation Yes 
Usage Tracking / Analytics Yes 

Visitor Management

Alerts/Notifications Yes 
Badge Management No 
Document Management Yes 
ID Scan No 
Pre-Registration Yes 
Registration Management Yes 
Self Check-in Yes 
Visitor Tracking Yes 
Watch List No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management No 

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