Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Microsoft Teams and Microsoft Office 365 performance management requires deep insight into the user experience and coordination between IT departments and service providers who each use different tools with different goals. IT teams often have difficulty identifying and solving voice quality and application performance issues. Traditional monitoring tools and user feedback don't give enough insight into the user experience. Martello Vantage DX™ provides IT teams with complete end-to-end visibility into Microsoft 365 user experience. IT teams can quickly detect and fix problems before they affect the user experience. Detect, alert, and anticipate user experience issues. Qualify, prioritize and prioritize IT and third party issues that impact Microsoft Teams and Microsoft Office 365. Maximize Microsoft service productivity in your business lines.
Description
TeamViewer DEX helps organizations create frustration-free digital experiences by identifying IT issues early and resolving them before users even notice. Its always-on analytics track performance across devices, applications, networks, and user behaviors to pinpoint bottlenecks in real time. IT teams can automate quick fixes, streamline workflows, and focus on strategic initiatives instead of reacting to endless tickets. Employees benefit from fewer disruptions, faster response times, and better support—whether in the office or working remotely. With improved patch success rates, lower incident volume, and early detection of anomalies, organizations strengthen their security posture. DEX also scales seamlessly, allowing IT teams to manage thousands of endpoints without additional strain. Businesses using TeamViewer DEX reduce IT costs, shorten resolution times, and achieve measurable productivity gains. The result is a reliable, efficient, and experience-centric IT environment.
API Access
Has API
No
API Access
Has API
Yes
Integrations
ServiceNow
Yes
Amazon Web Services (AWS)
Yes
Axonius
No
Azure Virtual Desktop
No
Cisco CX Cloud
Yes
Citrix DaaS
No
Google Cloud Platform
Yes
IGEL
No
Microsoft 365
Yes
Microsoft Azure
Yes
Integrations
ServiceNow
Yes
Amazon Web Services (AWS)
No
Axonius
Yes
Azure Virtual Desktop
Yes
Cisco CX Cloud
No
Citrix DaaS
Yes
Google Cloud Platform
No
IGEL
Yes
Microsoft 365
No
Microsoft Azure
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Martello
Founded
2009
Country
Ontario - Canada, Texas - USA, New York, USA, Genève - Switzerland, Paris - France, Nice - France
Website
martellotech.com/products/
Vendor Details
Company Name
TeamViewer
Founded
2005
Country
Germany
Website
www.teamviewer.com/en-us/products/dex/
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
Network Monitoring
Bandwidth Monitoring
Yes
Baseline Manager
No
Diagnostic Tools
Yes
IP Address Monitoring
Yes
Internet Usage Monitoring
No
Real Time Analytics
Yes
Resource Management
No
SLA Monitoring
Yes
Server Monitoring
No
Uptime Monitoring
Yes
Web Traffic Reporting
No