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Description
Marsview APIs are relied upon by numerous developers and customer experience teams who are embedding conversation intelligence within voice, video, and chat applications. By collaborating, we can redefine the landscape of digital conversation together. Let’s propel your business into the future by spearheading innovation that provides exceptional conversational intelligence and analytics to our users. Our intelligent virtual agents perform tasks and respond to inquiries in a way that feels natural and human-like. They can seamlessly detect user intents to offer in-call support, initiate on-screen actions, manage call dispositions, and summarize conversation notes. Furthermore, these APIs generate actionable insights from every interaction across various channels, ensuring that no customer engagement goes unnoticed. With Marsview's comprehensive suite of language, speech, vision, and empathy APIs, you can quickly implement tailored AI solutions at scale with remarkable confidence. Additionally, our system ensures that the most relevant responses are provided to inquiries, as well as suggesting the next optimal actions to take.
Description
Efficient oversight is crucial for a call center's success; however, traditional manual monitoring can be both tedious and ineffective. Furthermore, many call analytics solutions require significant financial resources and specialized technical expertise. In response to these challenges, ICAP® (Integrated Call Analytics Platform) delivers an AI-driven call monitoring solution that is notably more cost-effective than its rivals. Collaborating with CallMiner, we have developed a speech analytics platform that not only automates the monitoring process but also provides impartial evaluations for every call, enabling businesses to identify key calls that warrant attention while substantially minimizing the reliance on in-house monitoring. With its groundbreaking features, ICAP enhances your call center operations by boosting efficiency and lowering expenses, making advanced technology accessible for organizations of all sizes. Moreover, when paired with our call monitoring KPO, ICAP® alleviates the necessity for an internal team, automatically supplying performance metrics to managers, supervisors, and agents, ultimately streamlining overall operations and improving decision-making processes.
API Access
Has API
API Access
Has API
Integrations
Agora
Amazon Web Services (AWS)
CallMiner Eureka
Google Cloud Platform
Microsoft 365
Time Machine
Twilio
Zoom
Integrations
Agora
Amazon Web Services (AWS)
CallMiner Eureka
Google Cloud Platform
Microsoft 365
Time Machine
Twilio
Zoom
Pricing Details
$9.99 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Marsview
Country
United States
Website
marsview.ai/
Vendor Details
Company Name
Provana
Country
United States
Website
www.provana.com/call-center-speech-analytics
Product Features
Content Moderation
Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Product Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
